Sr. Customer Success Manager

SheerID is looking for a dynamic Senior Customer Success Manager to join our growing team in our mission to enable brands to reach their target audience. In this role you will manage a growing book of Enterprise brands, driving utilization and outcomes leading to renewals, expansion, and customer advocacy. You function as a key member of the customer account team, bridging the gap between your customers and our internal Customer Delivery, Support, Product, Marketing, and Engineering teams. As the trusted advisor, you will proactively work with your customer contacts at all levels to deliver first class proactive support, challenging the status quo and helping your contacts deliver programs that provide impressive returns on investment to their business. Finally, you will be mindful of your customers’ consumer experience, providing best practices in offer, promotions, and program build to ensure the best experience possible.

Role Specific Job Duties:

• Strategically guide the implementation of complex customer programs with the Client Delivery team ensuring best practices are utilized in building customer programs and customers receive quickest time to value.
• Monitor a...