Provisioning Coordinator

This Provisioning Coordinator's role is to support the Project Integration Manager with order management, relating to ongoing Projects at this time.

Salary: £22,308.00 per annum Location: Nelson Working Hours: Monday to Friday, 9:00 - 17:30 (37.5 Hours)

Responsibilities

• Task management.
• Make welcome/confirmation calls and send confirmation e-mails.
• Handle first line Installations support calls.
• Accurate input of order details onto all systems.
• Liaise with customers/business/resellers partners and suppliers regarding order queries/amendments.
• Provide technical advice to customer/business partners/resellers and internal staff.
• Placement of all order types on Openreach and other Web Portals.
• Placement of all types of broadband orders on the Griffin/Opal portal.
• Co-ordinate jobs/ arrange engineer visits.
• Deal with order rejections.
• Liaise with customers/ business partners and suppliers to resolve issues and provide regular updates.
• Raise and resolve provisioning escalations and faults.
• Place CPS orders and liaise with customers/ business partners/resellers to resolve any rejections.
• Check all accounts are set-up and billing correctly.
• Schedule and action all tasks to completion within specified timescales.
• Follow all procedures and deliver high level customer service for maximum customer satisfaction.
• Work towards set KPI’s, goals and objectives.
• Ensure all systems are kept fully updated for each action and point of customer contact.

Requirements

• Excellent telephone manner
• Ability to manage own workload
• Previous experience of Microsoft packages
• A ‘can do’ and positive attitude towards work and personal development
• Excellent communication skills both verbal and written