This Provisioning Coordinator's role is to support the Project Integration Manager with order management, relating to ongoing Projects at this time.
Salary: £22,308.00 per annum Location: Nelson Working Hours: Monday to Friday, 9:00 - 17:30 (37.5 Hours)
Responsibilities
- Task management.
- Make welcome/confirmation calls and send confirmation e-mails.
- Handle first line Installations support calls.
- Accurate input of order details onto all systems.
- Liaise with customers/business/resellers partners and suppliers regarding order queries/amendments.
- Provide technical advice to customer/business partners/resellers and internal staff.
- Placement of all order types on Openreach and other Web Portals.
- Placement of all types of broadband orders on the Griffin/Opal portal.
- Co-ordinate jobs/ arrange engineer visits.
- Deal with order rejections.
- Liaise with customers/ business partners and suppliers to resolve issues and provide regular updates.
- Raise and resolve provisioning escalations and faults.
- Place CPS orders and liaise with customers/ business partners/resellers to resolve any rejections.
- Check all accounts are set-up and billing correctly.
- Schedule and action all tasks to completion within specified timescales.
- Follow all procedures and deliver high level customer service for maximum customer satisfaction.
- Work towards set KPI’s, goals and objectives.
- Ensure all systems are kept fully updated for each action and point of customer contact.
Requirements
- Excellent telephone manner
- Ability to manage own workload
- Previous experience of Microsoft packages
- A ‘can do’ and positive attitude towards work and personal development
- Excellent communication skills both verbal and written
Daisy Communications
UK’s leading independent provider of voice, connectivity, mobile, phone systems and cloud services, constantly growing teams, product offerings and customer base by working closely with all of the major networks and suppliers as well as through acquisition
Updated
Other jobs at Daisy Communications
Why OmniJobs?
- Rare & hidden jobs
- New jobs every day
- No expired job posts
- All jobs in English
Receive emails about similar jobs
Get alerts to your inbox about new open jobs that are similar to this one.
No spam. No ads. Unsubscribe anytime.
Similar jobs