The Role
Bitly is looking for a Manager, Customer Success Managers - SMB & Mid-Market to build, maintain, and grow strategic relationships with our top SMB and Mid-Market customers. You will be responsible for managing our SMB and Mid-Market Customer Success Team as well as leading strategic initiatives aimed at maximizing adoption, retention, and overall customer lifetime value at scale.
The ideal candidate is a strong leader with industry expertise who has a proven track record of success both in interacting with a high volume of clients as well as growing and leading a team. This role reports directly to the Senior Director of Customer Success.
The ideal candidate is a strong team player and collaborator with a passion for driving a top-notch customer experience and building exceptional and long-lasting customer relationships.
What You'll Do
- Exceptional relationships
- Become a trusted advisor to key customer stakeholders and executive sponsors to fully understand business strategy, technical environment and measures for success
- Serve as customer advocate and liaison while effectively collaborating with internal cross-functional teams, such as product ...
Bitly
Bitly is a technology company that believes in the power of the link or scan to start a conversation, build a relationship, or grow a business
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