Life Science Account Manager

Acolad is the global leader in content and language solutions. Its mission is to support companies in every industry to scale across markets and enable growth through cutting-edge technology and localization expertise. Established in 1993, the group is present in 23 countries across Europe, North America, and Asia, with over 1.800 employees supported by a network of +20.000 linguists around the world.

Acolad is seeking a fluent French and English-speaking Account Manager based in Europe to manage a portfolio of our Life Science clients: pharmaceutical, medical device, biotech and Clinical Research Organisations.

The role of the Account Manager is multifaceted. As the bridge between the client and Acolad, you are the internal voice of the customer, ensuring the clients’ needs, requirements and SLAs are achieved or exceeded, the relationship between Acolad and existing business contacts is not only strong, but also growing. You will also be responsible for maximising Acolad’s presence, wallet share and opportunities in those existing accounts by leveraging the strong relationship we have and establishing new ones. Growth in existing accounts can be achieved in a number of ways, including but not limited to, new divisions, departments, countries or even affiliated companies, as well as expanding services, service levels and technology offerings.

Main Responsibilities

• To identify business development opportunities within an existing client base and to maximise sales revenue by implementing effective strategies to maintain and grow existing business.
• Manage an on-going pipeline of revenue and activity and assist with any RFP/Tender/Proposal.
• Build and maintain relationships with clients to understand their needs, culture and decision-making process.
• Prepare for, attend and deliver QBR or other major client meeting.
• Develop, agree, and maintain an account plan and map for each client to achieve sales strategy and targets including marketing campaigns and activity.
• Proactively develop sales skills and market/business knowledge, apply best practice techniques and tools to maximise your performance.
• Understand external business environment, including key competitors, developments in technology, economic/political/social drivers.

Requirements

Educational Background

• Minimum Bachelor’s Degree or equivalent work experience.

Professional Experience

• Minimum 2 years of full-time experience in Account Management with a particular focus not only on farming existing business but growing and maximizing sales within the account globally.
• Experience of the translation and localisation industry is essential - Life Sciences is a benefit but not a requirement.
• Understanding of the Production/Operational aspects of the business is highly beneficial though not strictly necessary
• Working knowledge of our full service and technology offering.
• Negotiation skills
• Competent written / verbal communication and interpersonal skills

Benefits

• The opportunity to take on a stimulating role, where you will make the difference!
• An attractive salary with corresponding side benefits.
• An amazing group of colleagues who make the most of every working day!
• Our main office is in Boulogne-Billancourt, France, and offers all the facilities of a modern workplace, but remote working is also an option

Acolad is committed to creating a diverse and equitable workforce. We believe that diversity, equity, and inclusion in all its forms—gender, age, disability, marital status, ethnic or social origin, religion, belief, or sexual orientation—enrich the workplace. It opens opportunities for individuals to express their talents, both individually and collectively, and strengthens our ability to adapt to a changing world. As an equal opportunity employer, we welcome and consider applications from all qualified candidates, regardless of their backgrounds.