Business Systems Analyst

PressReader is a rapidly growing technology company that partners with the world’s leading publishers to deliver content to millions of users in over 160 countries. Our progressive approach to digital distribution has allowed publishers such as The Washington Post, The Guardian, Newsweek, Rolling Stone, The Globe and Mail, and Vogue to find new audiences through business partnerships, including airlines, hotels, cruise ships, libraries, and thousands of other companies worldwide.

Our technology also powers Branded Editions (BE) - a white-label solution that enables publishers to deliver their digital content in interactive ways. BE allows them to build a customizable platform that supports a wide range of revenue opportunities.

We have an opportunity for a role Business Systems Analyst, to join our CRM team.

As the Business Systems Analyst, you will play a crucial role in understanding stakeholder needs, workflows, and functionalities for both Microsoft Dynamics CRM and Microsoft Dynamics 365 Business Central. You will leverage your in-depth knowledge of Dynamics 365 online and Power Platform to provide customization, facilitate workshops, and implement solutions that optimize business processes.

This role requires a dynamic individual who can manage and optimize CRM and Business Central systems, ensuring they are effectively integrated and aligned with the organization's strategic goals. If you have a passion for leveraging technology to drive business success and thrive in a collaborative environment, we encourage you to apply.

In this role, you will:

• Work with Sales, Marketing, Development, and Finance teams to understand and document business requirements for both CRM and Business Central
• Translate requirements into necessary configurations and customizations for Dynamics 365/Power Platform
• Customize the systems using Dynamics 365/Power Platform configuration, workflow, and SDK tools
• Design and implement integrations between CRM and other systems, particularly Business Central and HubSpot, ensuring that integrations meet business requirements
• Provide clear and concise documentation to all impacted teams regarding CRM and Business Central processes and modifications
• Identify creative solutions to meet business requirements and enhance system functionalities
• Facilitate continual cross-functional team reviews on processes and optimizations for both CRM and Business Central
• Collaborate with stakeholders, internally and externally, to deliver specific customized solutions
• Research, understand, and stay up to date on CRM and Business Central best practices
• Test and promote modifications to the production environment, ensuring system integrity and performance
• Manage and evaluate modifications, measuring success, identifying improvements, and communicating with key stakeholders
• Create and maintain relevant documentation regarding CRM and Business Central processes and customizations

You are a great fit if you have:

• In-depth knowledge of Microsoft Dynamics 365/Power Apps/Power Automate
• 3+ years of experience in customizing Dynamics 365 and as an administrator/customizer
• Experience in CRM integration projects (Business Central, HubSpot, and others)
• Hands-on knowledge of Microsoft Dynamics 365 Business Central, including customization and integration capabilities
• Strong analytical skills and the ability to research and learn independently
• Experience in system and acceptance testing
• Excellent interpersonal and communication/presentation skills
• Ability to work collaboratively and cooperatively within a team and with all stakeholders
• Ability to communicate effectively in technical terms to developers and translate information into business capabilities with Business Analysts
• Proven ability to initiate change when opportunities to improve are identified; you propose ideas and are able to take initiatives when appropriate.

Bonus points if you:

• Have knowledge of data modeling and relational database systems
• Have proven experience with Power BI
• Bachelor’s degree in Information Technology/Computer Science or equivalent
• Have in-depth knowledge of Excel (reports and analytics)
• Have knowledge of Jet Reports

Why us for your next career adventure?

PressReader offers a hybrid work environment to balance the flexibility of working from home and being together to collaborate, celebrate, and connect. This position is based in our Richmond, BC office and requires us to be on-premises 2 days a week. When not present in the office, employees are given the chance to work remotely.

PressReader is committed to providing a fair compensation package which includes a 100% employer-paid health, dental, and vision benefit plan; 15 paid vacation days to start; health and wellness days and bereavement days; reimbursements for professional training and membership in professional associations; fitness subsidy and more, along with a chance to be working with amazing people. The pay range for this role is $70,000 to $85,000, depending on experience.

We thank everyone who is interested in our role. Only qualified candidates legally eligible to work in Canada will be directly contacted for this position.

If you don’t see yourself fully reflected in every job requirement listed for this job, we still encourage you to apply. We are committed to creating a more equitable, inclusive and diverse company and we welcome applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, sexual identification, and life experiences. If you require accommodation in completing any pre-employment assessments or applications, interviewing, or otherwise participating in the recruitment process, please email people@pressreader.com.

Finally, sometimes emergencies happen, and you may need to reschedule an interview. We understand. Please let us know without worrying about losing the opportunity or your credibility.

To apply, please submit your resume, and a cover letter explaining why you are the right person for this role.

This is a great opportunity for the right candidate.

We can’t wait to meet you!