Support Specialist

Why?

With so many companies transitioning to remote work, what we offer is more relevant than ever. We need great people who can hit the ground running and provide great frontline support to our customers.

What?

You'll be joining a well-oiled machine and serving as the first point of contact for inbound conversations. You'll assist where you can and escalate tickets to subject matter experts (SMEs) when needed. We have a lot of customers and customer employees who require a great customer journey, of which Support is key to delivering.

Who?

You have an incredible drive, are task-oriented, and are naturally curious and independent in your work. You have the drive and will to own the support queue and engage in delivering great support to our customers by striving to drive one-touch resolution. You are empathetic and thrive in a fast-paced environment

Your role

The Support Specialist will be our frontline inbound support for our customers. In addition to all the usual stuff a frontline support representative does in a SaaS startup, you will be:

• Providing first-level support to customers via email and chat within the Central Standard Time zone (9-5 CST)
• W...