Patient Scheduling & Referral Coordinator

At Edge, we’re on a mission to create a world where geographic borders are no longer a barrier for people to obtain full-time employment and fair wages. That’s why we’ve created a global HR solution that seamlessly connects exceptional talent from all over the world with businesses in North America that most need to fill positions. By making hiring globally easier than hiring locally, we provide businesses access to a broader talent pool and help them accelerate their hiring process. Spread across four continents, we’re a global team disrupting the norms of how people can work together.

**Only candidates from Costa Rica are eligible to apply.

The Patient Scheduling & Referral Coordinator will be responsible for managing incoming referrals from hospitals and physicians, scheduling patient appointments, and maintaining positive communication with referring entities. This role requires a detail-oriented, communicative, and proactive individual who can handle multiple tasks efficiently and build strong relationships with referring hospitals.

Key Responsibilities:

• Referral Management:
  • Process and manage incoming referrals from hospitals and physicians.
  • Schedule patient appointments in a timely manner.
  • Confirm and verify appointments with patients and referring entities.
• Communication:
  • Serve as the primary point of contact for referring hospitals and physicians.
  • Maintain positive and professional relationships with referring parties.
  • Communicate effectively with patients regarding their appointments and any necessary follow-up.
• Support Tasks:

  • Assist with insurance verification and prior authorization as needed.

  • Answer phones, provide information, and address any patient or referral-related inquiries.

  • Utilize technology to track and manage referrals and appointments.

Qualifications:

• Education: High school diploma or equivalent required; associate degree or higher preferred.
• Experience: Prior experience in a medical office or clinic environment is a plus & familiarly with "Epic approval".
• Skills:

  • Proficiency in both English and Spanish is required.

  • Excellent communication and interpersonal skills.

  • Strong organizational skills and attention to detail.

  • Comfortable with technology and various office software applications.

  • Proactive approach to problem-solving and task management.

Personal Attributes:

• Strong communicator who can handle sensitive information with confidentiality.

• Capable of working independently as well as part of a team.

• Ability to thrive in a fast-paced environment with changing priorities.

Location: Costa Rica (only)

Job Type: Full-time

Fully Remote / Hybrid (Flexible)

Morning Shift (PST Timings)