- Role involves handling inbound calls from customers/agents to resolve queries on their accounts
- Role requires providing excellent customer service on queries related to processing insurance policy related transactions – new business, renewals, amendment, enquiries, etc. received from Customers/Agents
- Should meet/exceed business KRAs - NPS, Quality, Productivity, AHT or any other metrics specified by Business / Process
- Should be ok with working in 24* 7 environment, spilt offs and rotational shifts
- Should be willing to work from office.
Requirements
Skills required:
- Solutions mind-set, helping nature, passion to drive excellent customer experience
- Ability to adapt self with the team in-case of adversity, business challenges/requirement
- Has the ability to demonstrate working in a positive and fulfilling work environment with minimal supervision
- High proficiency in verbal and written English (a neutral accent is preferred as customers are based in the US)
- Strong ability to multi-tasking
- Efficient in internet, computer usage, typing and web-based application skills
- High attention to detail and accuracy
- Essential: Numeracy, Products & Telephone etiqu...
WNS Global Services
WNS (Holdings) Limited is a global Business Process Management (BPM) leader, serving various industries and offering business value to 400+ global clients.
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