Customer Success Specialist

The Customer Success Specialist is responsible for the specific relationship with one or more Regions regarding the demand and adoption of Corporate IT solutions, facilitating the achievement of the set objectives.

Requirements

1.01 Facilitates and supports the rationalization of demand as well as the optimization in the adoption of already existing Corporate solutions by the relevant Region, thus stimulating contact with the Competence Centers
1.02 Shares existing Corporate products and services with the assigned Region(s) that can satisfy the identified needs, then coordinates the adoption of projects, supporting the related change management
1.03 Measures the degree of satisfaction of the Region of reference on the existing projects on the services provided, re-directing any problems and following their resolution
1.04 If identified as Project Manager, develops innovative projects, defining activities, times and resources to guarantee release according to the agreed terms
1.05Promotes development of role learning through proactive, team and digital activities, aimed at innovation and improvement effectiveness/efficiency of its Responsibilities
1.06 Promotes, adopts and develops the use of digital technologies within its function in relation to both process management and relations with internal and external interlocutors involved in the business
1.07 Adopts behaviors significant and promotes operational and cultural actions for Sustainable Development, understood as the interconnection of practices oriented towards the Care of the Environment, Business Processes and Organizational Community