Operations Administrator

The main responsibilities of this role are:

Scheduling

Manages the North American training calendar:

• Booking training dates with clients and keeping GoMeddo, TTS’ scheduling tool updated
• Allocates training days to fulltime instructors and manages their out of office days
• Allocates training days to associate and adjunct instructors and consultants
• Manages the Trainer Matrix for North America

Working together with the team in America, you will support North American associate and adjunct consultants:

• Training on business essential tools
• Answering any questions on any tools (SF, Coursecheck, LMS, etc.)
• Regular communications on changes in procedure, changes in tools, etc.

Operations and administrative projects

Takes lead on operational projects including but not limited to:

• Creating and implementing policies and procedures for the integration of the legacy companies
• Overseeing the Supplier Management SharePoint
• Implementing and helping to oversee the scheduling software
• Line Management of the Operations Assistant – Canada
• Updating and maintain the TTS Employee hub.
• Implements and maintains the Trainer Matrix Tool
• Ad Hoc operational projects; both regional and global

Requirements

Suggested Experience and Background

1. Experience in Scheduling and Operations Management:

• Proven experience in managing and coordinating schedules for teams
• Experience in operations management, preferably within the training or educational sector.
• Ideally familiarity with scheduling software and tools (not essential)

2. Strong Organizational and Communication Skills:

• Excellent organizational skills with the ability to manage multiple tasks and projects simultaneously.
• Strong communication skills to effectively coordinate with trainers, consultants, and clients.
• Experience in conducting training sessions and providing support for various tools and software. (not essential)

3. Team Management:

• Experience in supervising and supporting team members, including handling recruitment and onboarding processes.
• Ability to lead ad hoc operational projects and implement new systems and procedures.

4. Project Management:

• Experience in creating and implementing operational documentation, such as operational manuals and handbooks
• Experience in running projects with multiple teams and regions involved. (not essential)

Benefits

Preferred Qualifications

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Certification in Project Management or Operations Management.
• Experience working within a global or regional context, with an understanding of the Canadian market.