The main responsibilities of this role are:
Scheduling
Manages the North American training calendar:
- Booking training dates with clients and keeping GoMeddo, TTSβ scheduling tool updated
- Allocates training days to fulltime instructors and manages their out of office days
- Allocates training days to associate and adjunct instructors and consultants
- Manages the Trainer Matrix for North America
Working together with the team in America, you will support North American associate and adjunct consultants:
- Training on business essential tools
- Answering any questions on any tools (SF, Coursecheck, LMS, etc.)
- Regular communications on changes in procedure, changes in tools, etc.
Operations and administrative projects
Takes lead on operational projects including but not limited to:
- Creating and implementing policies and procedures for the integration of the legacy companies
- Overseeing the Supplier Management SharePoint
- Implementing and helping to oversee the scheduling software
- Line Management of the Operations Assistant β Canada
- Updating and maintain the TTS Employee hub.
- Implements and maintains the Trainer Matrix Tool
- Ad Hoc operational projects; both regional and global
Requirements
Suggested Experience and Background
1. Experience in Scheduling and Operations Management:
- Proven experience in managing and coordinating schedules for teams
- Experience in operations management, preferably within the training or educational sector.
- Ideally familiarity with scheduling software and tools (not essential)
2. Strong Organizational and Communication Skills:
- Excellent organizational skills with the ability to manage multiple tasks and projects simultaneously.
- Strong communication skills to effectively coordinate with trainers, consultants, and clients.
- Experience in conducting training sessions and providing support for various tools and software. (not essential)
3. Team Management:
- Experience in supervising and supporting team members, including handling recruitment and onboarding processes.
- Ability to lead ad hoc operational projects and implement new systems and procedures.
4. Project Management:
- Experience in creating and implementing operational documentation, such as operational manuals and handbooks
- Experience in running projects with multiple teams and regions involved. (not essential)
Benefits
Preferred Qualifications
- Bachelor's degree in Business Administration, Operations Management, or a related field.
- Certification in Project Management or Operations Management.
- Experience working within a global or regional context, with an understanding of the Canadian market.
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Training The Street
Leading financial learning services company offering targeted and customized training courses to corporate and educational clients.
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