Sales Operations Advisor

The Inbound Operations Advisor will provide operational and administrative sales support to all members of the Inbound Sales team, including management. The successful candidate will be a highly organised self-starter who can not only follow instructions accurately and on time, but also take responsibility for driving support efficiency and suggesting new ideas and processes for improvement. This is a broad role requiring a high degree of initiative and is likely to cover areas including: general operational support and administration, sales reporting, escalations/complaints and inbound/outbound calls.

Salary: £23,302.50 per annum Location: London Working Hours: Monday to Friday – 9:00 - 17:30

• Day to day administration and operational sales support to the Inbound Sales Team
• Working closely with the sales team department manager to drive process improvement across.
• Ensure customer escalations, disputes and failed orders are dealt with in a timely manner, which may require speaking to customers.
• Create sales and operational reports as requested by line manager or Head of Channel.
• Working closely with our fulfilment team to assist in following up on accou...