Manager of Reporting

About Madison Logic:

Our team is reshaping B2B marketing and having fun in the process! As a truly global company, we take pride in the diverse backgrounds of our team. When joining Madison Logic, you are committing to giving 100% and always striving for more. Work with & learn from an incredible group of people who care about your success as much as they care about their own. Our team is at the heart of what we do and our success starts with you!

Remote work note: Please refer to the job posting detail to determine what (if any) remote work options apply to the specific job advertised. Not all positions are available for remote work or in all regions/countries. Where applicable**,** remote work must be conducted from your home office located in a jurisdiction in which Madison Logic has the legal right to operate. It requires availability and responsiveness on a full-time basis from a distraction free environment with access to high-speed internet. Please inquire for more details.

Job Summary: Madison Logic is seeking a Manager of Reporting to oversee the reporting and support of client-specific account-based marketing campaigns in lead generation, display, and CTV media. This role directly contributes to cultivating a culture of problem-solving, accountability, and creative approach to deliver the best ROI to our B2B clients by creating and managing processes and tools and solving, accountability, and creative approach to deliver the best ROI to our B2B clients by not only creating and managing processes and tools but also providing leadership and guidance to our growing team.

Responsibilities

• Serve as a coach, mentor, and leader on the Client Reporting Specialist team, supporting junior team members as an escalation resource to troubleshoot and resolve customer issues
• Coordinate and facilitate education sessions, training materials, and ad-hoc special initiatives for the team
• Act as a resource by consistently making yourself available to answer questions, share best practices, and direct junior team members to the resources they need to be effective
• Optimize CRS team processes and represent CRS team cross-departmentally for special initiatives
• Establish Key Performance Indicators (KPIs) to measure the productivity of CRS Team. Define reporting periods, formats, and levels of analytics.
• Work behind the scenes to provide guidance, solve problems, mediate disputes, and proactively manage issues before they require escalation.
• Support management in recruiting, onboarding, developing, empowering, and retaining a high-performing team of Customer Success Managers.
• Confidently lead, motivate, and influence the team in a fast-paced, multitasking environment.

Basic Qualifications

• Willingness to work during US Shift Timing (6:30pm-3:30am IST)
• 5+ years of experience in Account Management or Client Services in an AdTech or Martech environment.
• 4+ years’ experience managing and mentoring teams
• 1+ year experience as an official or unofficial team lead, as a proven role model CSM, supporting the development and success of your colleagues
• 2+ years’ experience with Salesforce or other CRM platforms
• Naturally curious with a passion for learning and process improvement
• Detail-oriented, analytical, and solutions-focused mindset
• Advanced knowledge of Excel
• Experience with Microsoft Office suite of products
• Familiarity with display advertising and/or lead generation operations and technology
• MUST be willing to get your hands dirty as this role is hands-on in the day-to-day

Other Characteristics

• Persuasive verbal and written communication skills, including the ability to communicate complex issues with precision and effectiveness across all levels and functions
• Strong analytical and financial skills anchored by natural, common-sense thinking
• Exceptional multi-tasking and prioritization skills
• Strong project management, planning, and organizational skills with the ability to lead multiple projects in a fast-paced, dynamic environment
• Ability to enhance, reinforce, and execute your job description through the lens of Madison Logic’s Values and Vision
• High EQ and collaborative attitude

Benefits and Perks

• Opportunities for Advancement – As We Grow, You Grow!

• Floating/Summer Friday Holiday program

• 2 Paid Volunteer Days

• Private Health Insurance

• Wellness initiatives

• Work-Flex Policy

• Flexible “You Do You” Monthly Cash Stipend

• Development Opportunities including Global Mobility Program

• An innovative, energetic culture and a fantastic team!

Pay Transparency/Equity:

We are committed to paying our team equitably for their work, commensurate with their individual skills and experience**.** Salary Range and additional compensation, including discretionary bonuses and incentive pay, are determined by a rigorous review process taking into account the experience, education, certifications and skills required for the specific role, equity with similarly situated team members, as well as employer-verified region-specific market data provided by an independent 3rd party partner.

We will provide more information about our perks & benefits upon request.

Who We Are:

Our Vision: We empower B2B organizations globally to convert their best accounts faster

Our Values: #TEAM #OWNIT #RESPECT #EXCEL #EMPOWER

Our Commitment to Diversity & Inclusion:

Madison Logic is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of sex, race, color, religion, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status.

Privacy Disclosure:

All of the information collected in this form and/or by your application by submission of your online profile is necessary and relevant to the performance of the job applied for. We will process the information provided by you in this form, your CV (including physical and online resume profiles), by the referees you have noted, and by the educational institutions with whom we may undertake to verify your qualifications with, in accordance with our privacy policy and for recruitment purposes only.

For more information on how we process the information you have provided including relevant lawful bases (where relevant) please see our privacy policy which is available on our website ([https://www.madisonlogic.com/privacy/>).