IT Analyst

Out-of-Home (OOH) is the fastest growing channel in advertising. From billboards to retail media to urban panels, 98% of us see at least one OOH advertisement every week. It’s a part of life. As the pioneer in OOH technology, we build solutions that help brands find their audience in the right place at the right time, on digital signage networks around the corner, or around the world.

About us:

Vistar Media is the home of out-of-home (OOH). As a global ad tech company and the world's largest digital out-of-home (DOOH) advertising marketplace, we offer technology designed to make buying and selling OOH media easier. Our goal is simple: to help the world's marketers leverage OOH's unique ability to motivate and delight.

From strategic partnerships with major media owner networks to executing impactful campaigns with renowned global brands such as Nestlé, Porsche, Target, and Levi's, our team is filled with passionate, innovative, and collaborative problem solvers, engaging and entertaining consumers like you in the real world. Find your home in out-of-home - find your people at Vistar.

About the role:

We are seeking a skilled IT Analyst to join our team. The ideal candidate will possess technical expertise, problem-solving skills, and project management experience. As an IT Analyst, you will be responsible for ensuring the optimal performance of all systems, resolving issues, installing and configuring software and hardware, conducting tests and evaluations, managing technical documentation, and providing support to users.

What you'll do:

• Provide expert technical assistance (Level 2+) to end-users, diagnosing and resolving hardware, software, network, and identity/access management (IAM) problems
• Efficiently manage and prioritize ticket queues, ensuring timely resolution of complex IT issues
• Lead a comprehensive onboarding program for new employees in our Vistar Media offices, ensuring smooth integration into IT systems and workflows
• Manage user access, permissions, and security policies to meet company standards
• Manage and deploy policies for devices following security requirements.
• Maintain and update comprehensive technical documentation for IT systems, processes, and user guides
• Configure and maintain network infrastructure in our offices, ensuring optimal performance, security, and compliance
• Set up, optimize, and troubleshoot Google Meet AV systems in meeting spaces to ensure seamless meetings and events
• Participate in IT projects for our offices, including moves, expansions, or technology upgrades
• Assist the security team with IT operations compliance, including audits, documentation, and policy enforcement
• Research, evaluate, and purchase IT hardware and software to meet office needs

What experience we’re looking for:

• 2-4 years in a similar IT support role, demonstrating proficiency in the areas listed above.
• Strong grasp of IT concepts, networking, operating systems, cloud technologies, identity management, endpoint management, and security best practices.
• Excellent written and verbal communication, with the ability to explain technical details clearly to both technical and non-technical audiences.
• Understanding of IT security principles and a commitment to upholding compliance standards.
• Relevant IT certifications (e.g., Google Workspace, ITIL, Apple, JAMF, Okta, BetterCloud, Atlassian, Unifi)

Who you are:

• Exceptional problem-solving and analytical skills for troubleshooting complex IT issues
• Passionate about delivering outstanding customer service and support to end-users in the office and remote locations
• Ability to work independently and collaborate effectively within a global team
• A strong desire to stay current with evolving technologies and best practices

What we offer:

• Flexible, fun start-up environment and culture
• An approachable and accessible C-Suite
• Comprehensive health benefits
• 401k + match
• Quarterly Lifestyle Stipend
• Unlimited PTO and summer Fridays
• Company-wide and team specific entertainment budgets for team building
• Sponsored Volunteer Events and Vistar Gives Back program
• An awesome and supportive bunch of people to work with and learn from

At Vistar Media, we carefully consider a wide range of factors, including experience, skills, and other relevant business considerations. These considerations can cause compensation to vary. Please note that the salary range information that follows is a good faith estimate for this position. The salary range estimate for this position as performed in New York City is $71,000 - $77,000, plus bonus potential, comprehensive health benefits, 401k with company match, and a lifestyle stipend. The salary range for this position as performed outside of New York City may vary. The actual pay will be at Vistar Media’s sole discretion, and determined by factors including but not limited to geographic location, skills, qualifications, and experience.

If you’re ambitious, highly driven, and interested in making an impact, Vistar is the place for you. Apply to join our team… we’ll see you out there.

Recruiting fraud is a serious issue facing jobseekers. Please be aware that Vistar Media would never require personal information (such as bank account information) during the interview process. Should an employee from Vistar Media reach out to you, that communication will come from an @vistarmedia.com email address. During a typical interview process, you will have several phone, video, and/or in-person interviews with multiple Vistar Media employees before a hiring decision is made. We do not require payment from applicants for training or other costs incurred, nor do we offer compensation before hiring.