Customer Success Manager

Remotebase is more than just a job search platform - we're building a remote work community where you can thrive and succeed. We connect top tech talent with top clients and make it easy for you to find the job you want. So why wait? Join us and be a part of our bridge to success! We are looking for a Customer Success Manager who can provide ongoing support to our clients and network with them. The candidate should be able to contribute to building relationships, implementing new programs that will increase the business' revenue potential and minimize churn rates. Customer Success specialist responsibilities include supporting customers as they transition from sales prospects, building close relationships that often last beyond any one project or job-order lasting process ownership with the business itself. Ultimately, you will work directly with clients to help solve their problems and ensure their satisfaction while they have an active account with us. You will also work closely with other employees to ensure customer questions and concerns are addressed in a timely manner.

• Establish clear client retention goals
• Process milestones for the clients and employees to work toward...