Customer Success Manager

On behalf of our client, a progressive AI technology company specializing in maritime safety and efficiency, we are currently looking for a talented Customer Success Manager to join their dynamic team, in Athens, Greece.
A day in the life of the Customer Success Manager

As a Customer Success Manager, you will oversee the implementation and training of new customers, ensuring their ongoing satisfaction and growth. You'll build trusted relationships with key decision-makers and provide best practices for product usage, while also representing the customer voice in product development. Partnering with sales and product teams, you will identify upsell and expansion opportunities, leveraging your product knowledge to maximize customer value.

Your day-to-day

• Manage the implementation (onboarding and product training) of new customers, and overall responsibility for ongoing customer health, growth, and satisfaction.
• Establish and develop strategic trusted advisor relationships at the highest relevant levels (Decision Makers, Operation Managers, Technical & Safety Managers, Captains), by providing the customer with best practices on how to use the products.
• Represent the voice of the customer and be part of the product development roadmap
• Partner with Sales and Product Teams on upsell, cross-sell, and expansion opportunities.
• Leverage your product knowledge and experience to ensure customers receive the utmost value of company's products.

Requirements

• 3+ years’ experience in Customer Success, preferably in cybersecurity/B2B enterprise software/ SaaS company /or equivalent roles.
• Technical knowledge and skills related to software solutions (SaaS environment), AI & Computer vision.
• High prioritization skills and process orientation - accountability and personal organization are essential.
• Native English speaker with excellent written and verbal skills.
• Exceptional interpersonal skills.
• Thrive in a fast-paced dynamic and ever-changing environment.
• A team player and great communicator, comfortable working with multiple interfaces simultaneously.
• Bachelor’s degree.
• Background in Maritime is a strong advantage.

Benefits

• Competitive salary
• Career development opportunities
• Opportunity to work with cutting-edge AI technology in the maritime industry