Software Licensing Manager

Description:

ServiceNow is currently seeking an exceptional analyst to join our Subscription and Usage Analytics team. Working in the Digital Go To Market organization, the candidate should be a self-starter, easily able to work cross-functionally with Pricing, Sales, Operations, Business Intelligence, Product, and Engineering teams across the globe to help take our program to the next level. Working as part of a Subscription & Usage Analytics team, this individual will take responsibility for analyzing and interpreting license utilization information, reviewing contractual data to help our customers understand their usage of the ServiceNow platform, and negotiating upsell motions in partnership with our Sales Organization to support our customers as they optimize the value they receive from each of their product entitlements.

This individual will also support related projects to automate current processes, including working with stakeholders to gather requirements, workflow optimization, task tracking and follow-up, application testing, and post-go-live feedback (following agile). A strong background in customer data analytics, in-depth knowledge, and a solid understanding of product licensing within a Cloud-based subscription business is desired as well as being a seasoned agile project manager experience.

Responsibilities:

• Run and analyze license usage reports on usage across customers to identify true-up new revenue opportunities
• Work closely with sales teams and lead customer meetings to discuss licensing utilization and support upsell motions
• Educate our customers on entitlement measurement logic and structure a way for them to operate within their contracted entitlements
• Work with Business Intelligence team on ways to improve use verification & compliance on future developments of the ServiceNow platform
• Deliver individual and group projects to improve current processes and develop new usage guidelines & enablement sources
• Meet and take responsibility for all business SLAs related to compliance processes
• Maintain ongoing documentation for internal teams and the customers
• Train other users on best practices around compliance and use verification processes
• Identify manual processes for improvement and automation, assist in developing and executing test plans on new functionality for as a part of UAT (agile process)
  • Gather business requirements from stakeholders and develop a detailed understanding of the to-be processes;
  • Analyze project requirements, determine optimal outcomes, as well as drive projects from start to successful completion, with all development and user teams;
  • Communicate status regularly with stakeholders and executive sponsors.

Requirements

Experience Required:

• Minimum 8 years’ strong experience in data analytics, pricing operations, sales operations, or deal desk, preferably in the software industry
• Strong verbal and written communication and confident presentation skills
• Exposure to working cross-functionally with different teams and nationalities
• Solid understanding of cloud application technologies and concepts
• Ability to work well with others, objectivity with excellent attention to detail
• Advanced skills using Excel, Word, PowerPoint, and Visio or similar products
• Exposure to BI Tools (PowerBI and Tableau) and working with large data sets
• Significant experience working with end customers

Desired Skills & Experiences

• Experience in license compliance, audit and/or usage verification role
• Critical path methodology or PERT experience
• Experience developing dashboards in Tableau or Power BI, and exposure to SQL/Snowflake
• Certification in Project Management methodologies
• Workflow design, project management, and/or Agile SDLC experience
• Prior experience using the ServiceNow platform
• Prior experience as a user or administrator of cloud-based License Entitlement, CRM and/or PRM solutions
• Willingness to assist wherever help is needed