Business & Systems Analysis Expert

Redaptive is seeking a dynamic and experienced Business & Systems Expert, whose focus will be on systems and tools to optimize our operation processes. The Business & Systems Expert will be responsible for leveraging technology solutions, implementing efficient systems, and driving automation initiatives to enhance productivity and streamline operations. The ideal candidate will possess a deep understanding of operational systems and tools, along with strong analytical and problem-solving skills. The position will report to Business & Systems Analysis Lead.

If you are driven by process improvement, thrive in collaboration and love using data to inform decisions, we invite and encourage you to apply to help shape the future of energy efficiency and making a positive impact on the world.

Job Responsibilities

• Partner with the Business & Systems Analysis Lead in the development and execution of operational strategies aligned with the overall business strategy.
• Identify, implement, and optimize operational processes that support the efficient functioning across various teams and initiatives.se
• Identify opportunities for automation within operational workflows and develop strategies to implement automated solutions, reducing manual effort and increasing productivity.
• Collaborate with cross-functional teams to understand their operational needs and facilitate seamless communication.
• Ongoing communication, enablement and governance of existing and new processes that impact the organization, our customers, and our cross-functional teams
• Support project planning, execution and monitoring across multiple teams to ensure timely delivery and alignment with organizational goals.
• Ensure system & tools that are utilized by various teams are well integrated and optimized for the processes, reporting and functionality that make us efficient and effective.
• Collaborate with vendors and/or developers on business requirements and implementation of new features.
• Consider the impact to current and future business environments and processes, assessing upstream & downstream effect of system and reporting changes.
• Manage the software implementation process, which includes working with the business to develop detailed requirements and process documents. Includes devising project plans and business requirements for business stakeholders impacted by software implementations.
• Responsible for understanding business requirements andx creating documentation as needed, i.e. Business requirements documents (BRDs), process flows, business cases, gap analysis (as is vs. to be), functional design documents
• Monitor key performance indicators (KPIs) to track operational performance and identify areas for improvement.
• Provide guidance, support, and mentorship to team members, fostering a collaborative and high-performance work environment.
• Onboard and ramp up new hires

Job Requirements

• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and external stakeholders.
• Proven project management skills, with the ability to lead multiple projects simultaneously and deliver results within specified timelines and budgets. (Experience using Asana preferred).
• Knowledge of industry best practices and regulatory requirements related to system implementation, data management, and security.
• Experience working with US-based companies and cultures preferably in a US/India Structure
• Flexible to work in a 2PM-11 PM IST time zone(as needed) to better align with the global team.
• Energy and Sustainability industry experience preferred
• Proficient in Tableau
• Outstanding problem-solving, strategic, and analytical skills combined with excellent eye for process improvement towards clear business outcomes
• Go-Getter and proactive attitude. Self-starter that heeds advice but thrives in an autonomous environment
• Ability to build effective relationships, listen, communicate, influence, and collaborate cross-team at all organizational levels
• Highly motivated, team oriented, detailed, organized with exceptional follow through
• Excels in a fast-paced environment
• Comfortable with flexible working hours

Education and Experience

• Proven experience (6+ years) in an operations, process improvement or project management roles, with a focus on optimizing processes and driving exceptional customer experiences.

• Bachelor's degree in Business Administration, Operations Management, or a related field (Master's degree preferred).

• Strong technical skills and proficiency in operational systems and tools, such as ERP systems, CRM software, workflow automation tools, and data analytics platforms.

• Experience with system implementation and integration, including requirements gathering, configuration, testing, and deployment.

• Master of Business Administration or another graduate-level business degree

• Experience with building energy systems (e.g., HVAC, Lighting, solar, electric vehicle charging, etc) is preferred

• Experience within startups

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