Customer Support Agent

Who we are

CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.
CPM International celebrates diversity! We welcome everyone & embrace unique styles. Our accessible workplace fosters inclusion & empowers you to bring your whole self to work. Join us & contribute to a vibrant & innovative culture!

What will you be doing?

• Providing an outstanding customer experience through every customer interaction
• Handling telephone, email, and social media queries (where needed) and ensuring that all customer & client needs are met in a timely and professional manner
• Dealing with queries regarding multiple brands and products (across several industries)
• Constantly improving brand and product knowledge to deliver the highest quality of information to our customers
• Embracing our company values and acting as a brand ambassador

Requirements

What skills & experience you’ll bring to us?

• A fluent level of French/German with exceptional grammar and spelling skills
• A high level of English (Both written and spoken)
• A genuine passion for delivering outstanding customer service
• Previous experience in a customer-facing role or a call centre environment would be a plus
• Flexibility, adaptability, and ability to multi-task
• Confidence and an enthusiastic telephone manner
• Ability to deal with sensitive calls with empathy
• Strong administrative skills with a keen eye for detail
• A professional outlook and proactive approach to problem-solving
• Strong team spirit and a "can do" attitude

Benefits

What do we offer?

• Start date: different start dates
• Contract: Temporary (1-month probation period)
• Full or Part time (39 or 20 hours/week)
• Salary: competitive
• Paid bank holidays + 1 extra day in lieu
• Hybrid Office work model:
• Training: Fully paid
• Office location: Barcelona (La Sagrera)

Other Benefits:

• Best-in-class people engagement activities and programs
• Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment
• Employee Assistance Program - Free, confidential, and impartial guidance and support
• Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation
• Option to sign-up for Discounted Private Health Insurance
• Referral Program – Bring a friend and get a referral bonus
• Access to LinkedIn specialised training & courses

Ready to Make a Difference?

• Showcase your talent: Share your CV highlighting achievements and responsibilities.
• Be you: No need for photos, age, marital status, or gender.
• Our process: Submit CV, then email, phone screening, and video interview.

We're excited to meet you!

#wecare#wearecurious#weachievetogether