Digital Product Manager

Are you ready to rethink your routine? We’re looking for a Digital Product Manager to help drive product direction and strategy for our digital platform. Reporting into our Head of Ecommerce, our new Digital Product Manager will be a proactive and passionate person, with a data-driven approach to defining and executing our product roadmap, who’s focused on creating frictionless customer centric experiences to bring joy to our customers.

It is an exciting time for the business with ambitious growth targets for the next few years, in which the successful candidate will play a key part in delivering.

Welcome to Trinny London!

Here at Trinny London, we’re changing the face of makeup and demystifying skincare, and we're only just getting started. Founded in 2017 by Trinny Woodall, Trinny London is challenging people all over the world to rethink their routines.

We have achieved tremendous growth since 2017 and we’re proud to be one of Europe’s fastest-growing beauty brands. We’re generating millions of sales by developing innovative products, acquiring hundreds of thousands of supporters and customers all over the world, and more importantly, building a talented and motivated team to support our fantastic growth.

The Role

Your daily to-dos might look like this:

• Work closely with Head of Ecommerce in defining the digital product strategy and roadmap aligning with business goals and priorities to support growth objectives
• Responsible for the delivery of the digital product road map, ensuring timely deliveries and acting as a single point of contact for your product across design, build and testing teams
• Clearly communicate effort and impact of a product improvements, with prioritisation frameworks in place to review opportunity size, customer impact, technical feasibility and return-on-investment
• Manage and influence multiple stakeholders across all levels of the business, leading cross-functional projects and dependencies
• Collaborate effectively with the engineering and UX teams, understanding product feasibility and clearly documenting requirements through user stories, acceptance criteria and detailed journey descriptions
• Liaise with tech leads in daily support of tech teams, ensuring Agile practices are adhered to and implemented
• Manage both detailed backlog (in Jira) and high-level inceptions and planning
• Data lead approach to problem solving, actively proposing solutions to enhance CX and driving commercial objectives
• Promote the principles of continuous, and measurable improvements. Using results and learnings to inform future product strategies

Requirements

These skills will help you go far in this role:

• Demonstrable experience in a similar product manager role. Experienced working for a DTC retailer or beauty brand desirable, with a customer-centric approach
• Approachable, collaborative and hands-on approach working cross-functionally; Eager to roll up the sleeves and get deeply involved, as a team player
• Excellent stakeholder management skills, able to influence and negotiate
• Commercially minded with a keen eye for value and an ability to bridge customer benefit and financial upside
• Data-driven and comfortable deriving insights and proposing actions, with ability to independently analyse data while also working with BI teams
• Constantly curious and excels in a fast-paced growth mindset environment

We love to hear from anybody interested in Trinny London! Although it’s useful to have the skills listed above, we’re always eager to hear from ambitious people looking for their next challenge.

Benefits

Our mission is to give our customers the tools they need to be their best. And the same goes for our team through our benefits:

• Flexible working with core working hours
• Hybrid working, 2-3 days in our amazing office, which is fully stocked with snacks and drinks
• 25 days holiday (we're also partial to a handful of spontaneous and well-earned Wellbeing Days throughout the year, as well as Summer Fridays)
• Welcome to Trinny London Starter Stack and swag
• Company discount for yourself, your friends, and family
• Vitality health scheme, EAP and Medicash
• An annual personal training and development budget
• Enhanced family friendly packages
• Pension scheme
• Cycle to work scheme
• T-Parties = many office socials as well as summer and festive celebrations!
• Rewards and Recognition Scheme (awarding length of service with gifts, vouchers and additional annual leave)

Equal Opportunities

We celebrate diversity in our customers, our products, and the teams we build. We champion inclusivity and want everyone to be the best versions of themselves.

We’re committed to equal opportunities and welcome people from all backgrounds, with their unique perspectives, ideas and experiences.