Collections Officer

The Collections Officer is responsible for collecting on and providing services for all customer invoices related to freight-related services (AR) and non-freight related services (ASI) including demurrage, customs inspections, etc.

The key accountabilities are determined by area of focus and will adjust as the team members gain the required technical expertise.

• Collect on overdue accounts for non-credit/cash customers.
• Conduct collection calls for all past due accounts.
• Use defined collection process to place accounts on hold when applicable.
• Assess and mitigate risk by referring accounts for further action.
• Communicate effectively with customers and document call activity details to reflect actions taken.
• Monitor customer accounts relative to their assigned credit limits.
• Coordinate efforts to collect debt via Collection Agency, Credit Bureau and/or Legal Counsel.
• Achieve individual collection targets to meet departmental and company goals.

Requirements

All MSC Canada employees are expected to exhibit the MSC Values, striving to drive customer centric results in all interactions with colleagues and customers alike.

• Proficiency in English and French.
• Experience in a similar role for at least 5 years.
• Ability to work independently, and work under strict deadlines.
• Dynamic, ambitious, and strong interpersonal skills.
• SAP experience an asset.
• Proficiency in using Microsoft office applications, strong Excel skills required.
• Strong communication skills for negotiation.