CX Design Manager

About the role

As a CX Design Manager within the CX Design Team, you will be solving complex problems for users via end-to-end process improvement and automation. You will dive into the details of the full-cycle customer journey and embrace the scale and complexity of our operations. With the highly strategic focus of your portfolio and the ambiguity of the problems at hand, you will often act as a thought partner to Senior Leaders in the organisation.
You will be responsible for building and implementing the roadmap for process and user journey automation for CX via close collaboration and partnership with various stakeholders within Catawiki such as Product Teams, Commercial Operations, and CX Operations. Managing change and communicating effectively will be a core part of this role. You should be able to leverage data to prioritise ruthlessly and deliver projects with the biggest impact and reach.
You will be managing a small team of Individual Contributors who will be responsible for delivering their own project charters. A key part of your job would be to surface and clarify interdependencies, provide mentorship and ensure excellent implementation of projects. ...