IT Manager

Sendle builds shipping that is good for the world. We help small businesses thrive by making parcel delivery simple, reliable and affordable. We’re a B Corp and the first 100% carbon neutral delivery service in Australia, Canada, and the United States, where we harness major courier networks to create a delivery service that levels the playing field for small businesses.

We envision a world where small businesses can compete on a level playing field with the big guys. Sendle is a fast-growing business with bold ambitions and big dreams.

In the last few years, we’ve made huge strides towards our goal of becoming the largest SMB eCommerce courier in the world, moving from a single country operation in Australia to successful launch and operation in the US and Canada. We’ve also launched major partnerships with Vestiaire Collective, eBay, Shopify and, Etsy too!

But most importantly, we’re a bunch of good people doing good work. Wanna join us?

Who you are

You are an adaptable and resourceful IT Manager who thrives in the ever-changing startup environment. Your ability to forge strong collaborations across various business functions ensures that IT initiatives align seamlessly with broader company goals.

Your adept skill at balancing priorities and having a realistic approach to capacity planning guarantee smooth and efficient operations. With your keen eye for detail and pragmatic mindset, you continuously drive IT projects forward while keeping sight of the bigger picture.

What you’ll do

As the IT Manager, you will oversee and ensure the efficient functioning of our IT services and support operations. You will manage onboarding and offboarding processes and directly administer key IT systems in Sendle. Your role will be crucial in maintaining the integrity and stability of our systems for our remote-first culture and team members globally. Additionally, you will coordinate with vendors and ensure compliance with IT policies.

We are looking for someone with proven experience in IT management, excellent problem-solving and troubleshooting skills, strong leadership and cross-functional team management abilities, effective communication skills with the ability to explain technical concepts to stakeholders, and knowledge of data privacy regulations and cybersecurity best practices.

IT Services and Support:

• Handling access requests to various applications and services.
• Creating and managing email groups.
• Troubleshooting issues related to services and platforms, as well as addressing device and application troubleshooting.
• Notifying stakeholders of service interruptions or outages and managing IT escalations, using these situations as learning opportunities.
• Addressing security-related requests, providing guidance on best practices, and handling concerns about potential risks, including taking down imposter and malicious sites.

IT and Security Operations:

• Coordinating with vendors for hardware and software purchases.
• Ensuring compliance with IT policies and regulations.
• Managing IT through regular communication, ticket and project reviews, and training sessions.
• Discovering and implementing process improvements and maintaining documentation.
• Conducting periodic training sessions on data privacy and cybersecurity.
• Serving as the point of contact for external partners and clients regarding information on security assessments and questionnaires.
• Providing guidance on good cyber security practices and addressing security concerns.

Onboarding and Offboarding:

• User provisioning and managing resource access for new hires.
• Procuring devices and software licenses for new hires.
• Conducting IT introduction sessions for new hires.

IT Systems Administration:

• Managing the following systems, including but not limited to 1Password, Google Workspace, Miro, Notion, Trello, and Slack.

What you’ll need

• 5-8 years of progressive experience overseeing IT operations in multiple countries, understanding global IT challenges and best practices.
• A thorough understanding of cybersecurity principles, risk management, and compliance with global security standards.
• Proficiency in managing critical IT systems, including enterprise software and productivity tools.
• Clear and effective verbal and written communication skills
• Strong analytical and problem-solving abilities to tackle complex IT challenges.
• Ability to manage multiple projects simultaneously, ensuring timely delivery and adherence to budgets.
• Can adapt IT strategy with business goals, driving innovation and digital transformation.
• Ability to negotiate and manage relationships with global vendors and service providers.
• Strong ethical standards and a commitment to maintaining the confidentiality and integrity of information.
• Can thrive in a remote-first environment and be flexible with meeting across multiple time zones (Australia, Philippines, US, and Canada).

What we offer

• 15 days of paid holidays
• 15 days of sick leave
• Birthday leave
• Night Differential pay as applicable
• HMO on Day 1 + 1 free dependent
• Internet allowance
• Coffee allowance
• Wellness Allowance
• Remote work allowance
• Fun Budget to celebrate events
• Working with an awesome team :)

What matters to us

We believe that our culture is one of our most important assets. We have 5 key values that we look for in every member of our team.

• Humble - We put others first. We embrace and seek feedback from others.
• Honest - We speak gently but frankly. We take ownership of our mistakes and speak the truth.
• Happy - We enjoy the journey. We are optimistic and find opportunities in all things.
• Hungry - We aspire to make a difference. We aim high, step out of our comfort zones and tackle the hard problems.
• High-Performing - We relentlessly deliver. We know the goal and work fearlessly towards it.

Also, we would like you to know:

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you require accommodations due to a disability to participate in the application or interview process, please get in touch with our team at careers@sendle.com to discuss your needs.

But it’s important to us that you know:

We strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can and we actively encourage everyone to consider becoming a part of it.

If you want to be a part of something remarkable then we’re excited to hear from you.

Interested in knowing more? Check us out on our Careers Page, Being Carbon Neutral and LinkedIn.

#LI-Remote