SaaS Application Support

We’re obsessed with growth. From enabling companies to flourish, to helping careers bloom.

SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.

SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management.

As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.

What does a day in the life as a SaaS Application Support (QuickBooks) look like?

• Receiving and logging incoming support requests (tickets)Prioritizing and categorizing incidents based on severity and urgency
• Troubleshooting and resolving technical issues related to hardware, software, and networks
• Escalating complex or unresolved issues to higher-level support teams
• Interacting with users to understand and resolve their technical problems
• Providing clear and concise explanations of technical issues and solutions
• Offering guidance on software usage and troubleshooting steps
• Maintaining a positive and helpful attitude towards customers
• Creating and updating knowledge base articles to document solutions to common issues
• Sharing knowledge with the support team to improve efficiency
• Monitoring system performance and identifying potential issues proactively
• Responding to system alerts and taking appropriate action

What are the required qualifications for a SaaS Application Support?

• At least a year experience in QuickBooks and other accounting software

• At least a year ERP/Accounting support type of work

• Knowledge and experience in using support tools such as Team Viewer.

• Using mobile (Android / iOS devices) data terminals: Understanding how device works; Basic Functionalities, troubleshooting (Wi-Fi connections etc.); Difference between IOS/Android devices

• Prior experience with Route Manger is a plus

• Training and/or certification in technology specific fields are preferred

• Experience in using Visual FaxPro is an advantage

Ninja Perks and Benefits

*Full time employees

● Competitive compensation

● Adherence to government-mandated benefits

● Retirement Savings Program with Company Matching

● Life Insurance

● HMO on day 1

● Paid time off, birthday leave

● Bonus and incentive plans

● Opportunities for skills training and personal and professional development

● Employee Referral Program

● Beautiful office space (for onsite employees)

● Free lunch provided daily (for onsite employees)

Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?

Disclaimer:

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.