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Clipboard Health is a post-Series C tech startup revolutionizing the market for healthcare talent.
Choose where and when you work. Get paid right away. Healthcare shifts near you, on your schedule.
Updated
About the Role
First and foremost, you are an excellent coach. Your task if to give agents feedback, identify root causes of performance issues, and actively train agents to fix the defects that you find. You hold the people on your team to your high standards (you are not afraid to say "this isn't good, and here's why"), keep the customer experience at the center of every conversation, create SMART goals for improving performance, and write feedback that meets our standards for feedback. You are not afraid to dive into customer issues yourself and are able to become a product expert in order to serve as an excellence coaching source for your agents.
Day-to-Day Responsibilities
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