Senior Program Manager

The Program Manager Role

To capitalise on the opportunities presented by both existing and new international clients, HSO is looking to hire Program Managers within the HSO International team. These managers will be tasked with executing world-class program delivery, building deeper and closer client relationships, and growing revenues through targeted business/account development with HSO’s most prominent international clients.

In this role, the Program Managers will predominantly manage or support international technology transformation programs with Microsoft Dynamics solutions, with a secondary focus on identifying and realising new business opportunities within the client base. They will be expected to work closely with the Microsoft Dynamics teams in the local country entities.

There are three core elements to the role:

1.) Delivering for HSO International clients

• Manage the end-to-end delivery of high-quality Microsoft Dynamics (365 / AX / CRM / Office 365) technology transformation projects for international clients as discrete engagements or as part of more extensive technology programmes.
• Provide advice on enterprise solutions and work with enterprise clients to optimise their business and information processes and benefits of Microsoft Dynamics functionality and technology.
• Advise clients on the transformational aspects of Microsoft Dynamics, including enterprise and customer operating models, service delivery, mobility, and process execution.

2.) Developing new business with accounts

• Build relationships across all key stakeholders within allocated client accounts.
• Supported business development and sales initiatives, including bids, proposals, and contract / commercial negotiations.
• Support the development of tailored market-relevant Microsoft Dynamics offerings for international clients.
• Expand Microsoft Dynamics' footprint and create opportunities with international clients by working closely with other Senior Managers, Directors, and Executives across the business.

3.) Developing practice & Capabilities

• Support the growth of the Microsoft Dynamics practice by sharing knowledge, developing thought leadership, and supporting team members' career aspirations.
• Support the more comprehensive Technology Consulting practice through practice development efforts, proposition creation and individual & team training.
• Help junior team members to develop through mentoring and monitoring in the role of a project and Performance Manager.

Requirements

The Person

We seek talented individuals with experience in large-scale, international Microsoft Dynamics implementations. This high-profile role within the team focuses on client delivery whilst supporting business development/sales origination.

Soft skills

• Smart / intellectually curious
• A natural team player with proven abilities to manage international teams
• Culturally aware and able to operate across many diverse geographies
• Creative problem-solving ability whilst working in ambiguous situations
• Strong communication skills both internally and with clients
• Excellent written and oral presentation skills
• High degree of personal motivation, ability to self-manage whilst being professional and personable
• Ability to bridge between HSO Microsoft Dynamics solutions teams and client issues

Technical skills

• Deep functional knowledge of Enterprise Resource Planning, Customer Relationship Management processes, and other critical business enterprise applications.
• Ideally, possess one or more certifications about configuration or pre-sales of the AX or CRM Dynamics applications.
• Possess a detailed working knowledge of how Enterprise and Customer services are delivered at the process level
• Ideally hold at least one Programme / Project Management qualification (e.g. PRINCE2, MSP, MoR, MoP, 3PO, APMP etc.)
• An ability to talk to clients about current technology issues and understand market direction
• Degree educated or a professional qualification, e.g. ACA, ACMA, etc., preferred
• Strong Microsoft PowerPoint, Word and Excel

Experience

We are seeking a candidate who has experience in the following:

• Delivering Microsoft Dynamics (or another enterprise / customer-focused technology) deployments, preferably with direct experience in D365, AX or CE/CRM system design, build and deployment
• Possessing configuration and project manager expertise in enterprise software deployments
• Delivering large Microsoft Dynamics projects, either to in-house or external customers, across an end-to-end project lifecycle
• Managing cross-functional teams
• Working with senior-level client stakeholders, handling difficult conversations and resolving issues
• Co-ordinating multi-faceted activities and deadlines, anticipating challenges, difficulties and pressure points

Other

The willingness and ability to travel internationally (c. three days per week) are essential for the role.

Also, able and willing to spend at least a day a month in our International office in Amsterdam to build those critical internal relationships.

Benefits

Why should you choose HSO International?

Development and growth

You get a job with plenty of career opportunities with a leading provider of innovative enterprise business solutions and a distinct Microsoft Global Solution Integrator who perceives your motivations, talents and ambitions.

Fun and success

You work in a professional and pleasant working environment with colleagues ready to help each other because success cannot be achieved without cooperation and pleasure!

A good reward

You receive an excellent salary (fixed and variable) and good benefits, such as a leased car, laptop and mobile phone.

Freedom and responsibility

You get a lot of freedom and flexibility to organise your workdays, especially to shape your career.

Learn more about Life at HSO International: [https://www.hso.com/en/campaigns/life-at-hso-international/>

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