Network Support Engineer

Job Title: Network Support Engineer

Location: Dundee, Scotland (Hybrid, on-call required)

Salary: £30,000 - £35,000

Contract type: Permanent

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About the role

We have a great opportunity for you to join Arrow as a Network Support Engineer. This role will involve working on site for one of our key customers in Dundee.

As a Network Support Engineer you will support our customer’s critical network infrastructure by responding to incidents impacting the network and carrying out on-site troubleshooting, cabling and diagnostic tasks. You will work closely with our Network Operations Centre, based remotely, and with the customer’s technical teams.

Although this is a hybrid role, we are looking for someone based in or around Dundee as you will be required to work on the customer site. As a part of the role you will join the on-call rota on a 1 week in 4 basis and support project work with planned overtime if needed.

What you’ll do

• Assist the customer with their questions about supported network infrastructures.
• Be the point of contact for escalation for the Arrow Network Operations Centre for queries which require site presence or specific site knowledge.
• Responsible for queue and time management.
• Log information in tickets to accurately reflect calls received, where required and maintain detailed and accurate records.
• Interpret instructions, issues arising, and implement actions according to administrative policies and procedures.
• Assist project delivery engineers with remote implementation of network projects.
• Produce and update documentation and network diagrams.
• Participate in the on-call rota on a 1 week in 4 basis.

Requirements

What we are looking for?

Essential

• Experience of working in an IT networking support role
• Experience of delivering excellent customer service.
• Experience of working to strict SLAs and exposure to SLA management.
• Experience of working in a fast paced environment.
• Full UK driving license and access to own car.
• Knowledge of cabling for edge and DC
• Understanding of fibre / copper cabling, constraints, technologies, grades, distances, application
• Switching – support and configuration of: L2, STP, MSTP, RSTP, PVST, 802.3ad, 802.3aq, 802.1x
• Ether channelling, Port Channels.
• Routing – support and configuration of HSRP / VRRP / IPv4 / IPv6 / OSPF
• Understanding of Port numbers, SNMP, DNS, DHCP
• Wireless infrastructure, Controllers, Aps
• Experience of Ticket Management applications

Desirable

• Previous experience of Network Management Systems (LogicMonitor especially)
• Previous experience of Aruba Wi-Fi, Switching and Clearpass products.

Benefits

Who are we?

ARO has 25 years’ experience in Collaboration, Connectivity, Cloud and Infrastructure and Cyber Security services both in the UK and Internationally and has a nationwide presence with offices across the UK.

As one of the UK’s leading independent IT and communication experts our mission is to deliver a seamless technology experience to all end users. To make that vision a reality, we need bright, tenacious and inspiring talent to help drive our performance, growth and achieve this mission.

To make us successful we focus on strong communication, a culture based on fun, trust and collaboration. We have created a modern workplace environment, which is full of engaged, energetic, positive and curious people whose productivity, resilience and wellbeing allow them to thrive.

In 2021 we were awarded the People Insight’s Outstanding Workplace Award, which celebrates organisations building positive workplace cultures and acting on employee feedback to spark positive change.

Why Work for ARO?

At ARO we are committed to creating an excellent employee experience. Our employees, culture and additional benefits all make ARO a great place to work. Come join us!

We offer a wide range of benefits and incentives to our employees including:

• ‘Design Your Life’ training and development programme
• Flexible working
• Company Pension Scheme and matching contributions
• Company Perks portal
• Private Medical insurance
• Life assurance
• 25 days holiday plus bank holidays plus holiday trading
• Your Birthday off, on us!
• Health Club and Wellbeing Scheme
• ARO Shares after 12 months employment
• Employee Assistance Programme
• Technical Training Academy and E-learning

If even 80% of this matches your experience and attributes, we would be delighted to hear from you.

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