Castello di Casole, a Belmond property is looking for season 2024 a Front Desk Agent.
The ideal candidate is willing to provide authentic, luxury experiences in world-renowned destinations to our guests, demonstrating care, confidence and curiosity. He/she is passionate of service and willing to grow professionally.
Reports to Front Office Manager.
Main duties & responsibilities:
Fulfill operations of the Front Desk, according to the company policies, standard and procedures, maintaining high standards at all times;
Maintain professional relationships with Guests and Colleagues;
He/she will cover several night shift for month;
Anticipate Guests needs and handle Guests’ complaints;
Responsible for cash accounting (payment of guest bills).
Competencies required:
Effective communication: he/she communicates clearly and in an appropriate manner (both verbally and non-verbally) that positively impacts on their role, the business and Belmond. He/she uses and interprets non-verbal behaviors to enhance understanding.
Emotional intelligence: he/she shows the ability to control and express ones emotions and to handle interpersonal relationships. He/she demonstrates sensit...
Belmond
A global collection of iconic hotels, trains, and river cruises, part of LVMH
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