Front Desk Agent

Castello di Casole, a Belmond property is looking for season 2024 a Front Desk Agent.

The ideal candidate is willing to provide authentic, luxury experiences in world-renowned destinations to our guests, demonstrating care, confidence and curiosity. He/she is passionate of service and willing to grow professionally.

Reports to Front Office Manager.

Main duties & responsibilities:

Fulfill operations of the Front Desk, according to the company policies, standard and procedures, maintaining high standards at all times;

Maintain professional relationships with Guests and Colleagues;

He/she will cover several night shift for month;

Anticipate Guests needs and handle Guests’ complaints;

Responsible for cash accounting (payment of guest bills).

Competencies required:

Effective communication: he/she communicates clearly and in an appropriate manner (both verbally and non-verbally) that positively impacts on their role, the business and Belmond. He/she uses and interprets non-verbal behaviors to enhance understanding.

Emotional intelligence: he/she shows the ability to control and express ones emotions and to handle interpersonal relationships. He/she demonstrates sensit...