Client Service Manager

JOB DESCRIPTION: CLIENT SERVICE MANAGER (“CSM”)

Sector: Financial Services

Reporting Line: Partnership Lead, PaaS

Location: Lagos, Nigeria

Experience: 5 years’ (min.) experience in a client support function

ABOUT PAGA

Paga is a licensed financial services company and a leading payments company in Nigeria with a massive transformative purpose - to make it simple for one billion people to access and use money. It was founded on the simple belief that the ubiquity of mobile phones can be leveraged in building an ecosystem that enables people to digitally send and receive money and provide access to financial services.

At Paga, we value, above all else, Collaboration, Ownership, Results Orientation, Integrity, and Innovation (CORII).

ABOUT THE ROLE

The Client Service Manager (CSM) will support the post-sales client lifecycle as it relates to client adoption, optimization and expansion. The CSM must have a strong understanding of our clients’ business objectives and the ability to use available data to identify and articulate how our solution supports achieve the clients’ strategic business goals. The CSM is responsible for understanding the ‘health’ of our clients,...