Inside Operations Representative

The Company

Dexcom Corporation (NASDAQ DXCM; Market Cap $44.3B) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.

We are driven by nearly 10,000 ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

Summary:

As an Inside Operations Representative, you will play a pivotal role in the effective management of diverse administrative back-office responsibilities encompassing the end-to-end prescription-to-cash process for our products within the German market. This position is committed to ensuring accurate and timely generation of cost estimates and offers for state health insurance entities, as well as overseeing additional administrative tasks that contribute to the smooth reception of our products by patients. The Inside Operations Representative will work in close collaboration with interdisciplinary teams, thereby ensuring the smooth execution of administrative back-office procedures and playing a significant role in advancing the company's operational goals within the German market.

About the Role:

• Arrange cost estimations and offers based on prescription information, process orders and cancellations following company policies and procedures.
• Generate needed opportunities and trigger automatic order creation together with processing direct and returned orders.
• Arrange training through webinars, doctors, or freelancers for new or transitioning patients.
• Facilitate communication between internal departments.
• Contact interested parties via email and/or phone to address case-specific issues.
• Send needed products to sales representatives and medical facilities based on demands and regulations.
• Accurately update and maintain customer records, transactions, and interactions in relevant systems by ensuring data integrity by identifying and rectifying inconsistencies or errors.
• Generate and maintain a procedural knowledge base and compile data or insights for management review to identify areas for improvement.
• Training staff members on operational processes and tools.
• Support for existing as well as new projects and business initiatives.
• Undertake any other duties or responsibilities as assigned by the management to support the overall objectives of the team and the company.

About You:

• Strong organizational skills.
• Exceptional attention to detail and accuracy.
• At least B2 level of English and German language skills.
• Strong verbal and written communication skills.
• Strong ability to collaborate and drive results.
• Adaptability to changing priorities and tasks.
• Problem-solving skills by working independently and in collaboration with other teams.
• Ability to interpret reports, read and follow through documentation such as procedure manuals and operating instructions.
• Proficiency in using Microsoft Office Suite and at least basic knowledge of CRM systems like Salesforce.
• Knowledge of collaboration tools such as the Atlassian suite is a strong plus.
• Proven experience in customer support operations or a related field is highly desired.

We Offer:

• Opportunity to work in a global, innovative, fast-growing company with 8,000+ awesome colleagues.
• We are offering a hybrid working arrangement, allowing employees the flexibility to work both remotely and in the office.
• 5 additional vacation days.
• Health, Life and Accident insurance.
• Health and Wellness programs.
• Private Pension plan.
• Access to the best-in-class training and development programmes.
• Team buildings and events.
• Competitive salary and additional bonuses.

Sounds like you? Apply!

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.

Monthly base salary for this position is from €1,643.33 to €1,933.33 gross. Final offer will depend on your qualifications, competencies, and professional experience.