About Us
At Colossyan, we are building the future of AI video; we exist to 'make knowledge transfer easy'. Our platform empowers content creators to transform text into training videos, delivering cost/time savings and enhanced results for over 2000 companies including industry leaders such as Paramount, Novartis, and Continental.
In early 2024, we raised $22million in our Series A funding round, led by Lakestar (known for partnering with Spotify and Revolut among other businesses), to help fuel our next round of sustainable growth! We're also recognized as a "Leader" on G2.
We take great pride in fostering a culture of growth within our rapidly-growing, international team of over 60. Our organization thrives on a deep-seated passion for technology and its incredible potential, with a strong commitment to the personal and professional development of each team member. Yet, we don't stop at work – we also value the importance of enjoying ourselves! Our company's offsite events are a true highlight (check out the Istanbul reel!), offering a fantastic opportunity to connect and bond with colleagues.
The Role:
We are seeking a Customer Success Manager (CSM) to join our dynamic team. In this role, you will work with a mix of mid-value and SMB accounts, focusing primarily on retention and partnering with the sales team on expansion opportunities. You’ll work closely with our Head of Customer Success and help scale efficiency of the CSM organisation by creating self serve resources and other aspects of our Digital Customer Success strategy.
Key Responsibilities:
- Customer Relationship Management**:** Develop and maintain strong, long-lasting relationships with mid-value and SMB accounts in the EMEA region.
- Act as the primary point of contact for customers, addressing their needs and ensuring their success with Colossyan’s platform.
- Retention and Growth**:** Focus on customer retention by understanding their business needs and providing solutions to ensure they achieve their goals using our platform.
- Identify opportunities for account growth and expansion, though this will be a smaller part of the role compared to retention.
- Collaborate with internal teams (sales, product, support) to ensure a seamless customer experience and resolve any issues promptly.
- Proactively identify and mitigate risks of churn by addressing customer concerns and barriers to success.
What we're looking for:
- Proven experience (ideally 2+ years) as a Customer Success Manager or similar role, preferably in a SaaS environment.
- Experience managing enterprise SaaS clients, given we work with enterprise clients ourselves
- Strong understanding of customer success metrics and strategies.
- Excellent communication and interpersonal skills, with the ability to build relationships and trust with customers.
- Strong problem-solving skills and a proactive approach to identifying and addressing customer needs.
- Familiarity with AI technology and video production tools is a plus but not essential.
![Colossyan](https://images.teamtailor-cdn.com/images/s3/teamtailor-production/logotype-v3/image_uploads/38f35ff0-03f9-4d13-bcf9-e4a901047745/original.png)
Colossyan
Colossyan is building the future of AI video, empowering content creators to transform text into training videos for over 2000 companies
Other jobs at Colossyan
Why OmniJobs?
- Rare & hidden jobs
- New jobs every day
- No expired job posts
- All jobs in English
Receive emails about similar jobs
Get alerts to your inbox about new open jobs that are similar to this one.
No spam. No ads. Unsubscribe anytime.
Similar jobs