Inventory Operations Coordinator

Are you ready to kickstart your career with a role that offers hands-on experience in a dynamic environment? At M-KOPA, we’re looking for enthusiastic individuals with a knack for Excel and a great attitude to join us as a Inventory Operations Coordinators (Stock Controllers). This is your opportunity to be part of a team that drives excellence across our retail locations and makes a real impact.

Why Join Us?

- Excel in Your Career: With M-KOPA, you’ll have the chance to develop your skills in inventory management, sales support, and customer service, all while working in a supportive team environment.

- Growth Opportunities: We believe in empowering our people to grow with us. Through on-the-job training, coaching partnerships, and development programs, we help you shape your future at M-KOPA.

- Be Part of Something Bigger: M-KOPA is recognized by the Financial Times as one of Africa's fastest-growing companies (2022 and 2023) and by TIME100 as one of the most influential companies in the world (2023). Join us as we continue to unlock opportunities for millions across Africa.

What You’ll Do:

As a Stock Controller, you’ll play a vital role in the efficient operation of our M-KOPA retail hub. Your responsibilities will include:

- Inventory Management: Handle the receiving, allocation, and reconciliation of stock with high accuracy. Conduct weekly stock audits for indirect outlets assigned to you.

- Sales Support: Assist in stock allocation, support customers with product upgrades, and manage aged stock effectively.

- Reverse Logistics: Track and manage the return of stock to the warehouse, ensuring all procedures are followed, and documentation is completed accurately.

- Customer Service: Log and resolve customer inquiries, troubleshoot device issues, manage in-warranty repairs, and ensure customer satisfaction through efficient service.

- Retail Space Management: Keep our retail hub neat, clean, and visually appealing, ensuring marketing materials are in good condition and requesting replacements when necessary.

- Reporting: Provide daily reports on stock activities, ensuring accuracy and transparency in all records.

What We’re Looking For:

- Excel Wiz: You’re comfortable with Excel and enjoy working with data.

- Eager to Learn: You have a positive attitude and a passion for growth and development.

- Customer Care or Stock Management Experience: You have experience in customer care or stock management. Bonus points if you have front-office experience!

- Educational Background: A college diploma or degree in any field is great.

- Sharp Skills: Strong analytical, communication, and problem-solving skills are a must.

- Team Player: You thrive in collaborative environments and work well with diverse teams.

If you are ready to make a difference and drive financial excellence in a dynamic and innovative environment, we want to hear from you!