Sr Specialist Client Support

Job Description:

Responsible for being the Customer Advocate across both the Pre and Post Sales Organizations to ensure accurate implementation of customer projects, on time billing performance, accurate collection of customer data and to develop strong relationships with a variety of groups responsible for supporting services.

Key Roles and Responsibilities:

Responsible for providing support to business clients and being the customer advocate.

May be responsible for coordinating the implementation process, pre-sales pricing, the issuance of complex order documentation, post cut-over follow-up, contract service level agreements, premise based inspections, reviews, post cut over training, and customer product design/redesign.

Collects a complete and accurate customer data (minimum data sets).

Coordinates with organizations to oversee implementation of complex orders and associated billing for complex data, IP or other product lines.

May assist sales team to assemble a holistic view of customers business. This includes records of proposals, contracts and network inventories across multiple platforms and product lines.

Provide contract interpretation to the customer, a...