Sales Operations Manager

Docker is a remote first company with employees across Europe, APAC and the Americas that simplifies the lives of developers who are making world-changing apps. We raised our Series C funding in March 2022 for $105M at a $2.1B valuation. We continued to see exponential revenue growth last year. Join us for a whale of a ride!

About the role:

We are seeking an experienced Sales Operations Manager to join our growing Revenue Operations team who are responsible for optimizing the success of Docker’s Sales & GTM teams to accelerate our revenue growth.

Your primary focus will be building and streamlining sales processes and systems, assisting in designing lead routing flows, designing territories and segmentation models, forecasting, pipeline management, and overall sales strategy and planning.

An ideal candidate is a start-up builder who has experience in working with both Sales and BDR teams, and has worked closely with Salesforce, Clari, Outreach and LinkedIn Sales Navigator. This role reports to the Director of Sales Operations

In this role, you will:

• Manage and prioritize implementation of key projects including scoping of requirements, writing business requirement documents, collaborating with cross functional teams, and working alongside the business systems team to build, test and roll out new processes
• Define and refine lead flow routing, and assist with processes around lead management and conversion
• Assist with forecasting processes and pipeline analysis
• Manage and maintain the sales technology stack, ensuring data integrity and system efficiency
• Help build segmentation models, design territories and document account engagement models
• Optimize the sales process, ensuring smooth deal flow from lead generation to deal closure
• Identify and implement continuous process improvements to enhance productivity and performance
• Assist in fiscal year planning cycle
• Cultivate strong relationships with key stakeholders across various GTM departments
• Own data quality, integrity, standardization, and controls that ensure accurate reporting and forecasting
• Analyze data to identify trends and areas of opportunity

Requirements:

• 4+ years of experience in Sales Operations
• Experience working for a high growth software/SaaS company
• Track record of defining operational processes and collaborating with technology teams for successful implementation of projects
• Experience with Salesforce lead flows
• Exceptional communication and interpersonal skills
• Technically savvy with Google Suite, Salesforce, Clari, Outreach, LinkedIn Sales Nav and LeadIQ
• Ability to think strategically and translate business needs into actionable plans within a fast paced environment
• Comfortable and familiar with cross-functional collaboration
• Energy, enthusiasm, and love of building

Additional attributes:

• Strong analytical skills with experience in data analysis and reporting tools
• Comfortable with new technologies and ability to communicate with those who are tech-savvy

What to expect in the first 30 days:

• You will be welcomed with a first-in-class onboarding experience that includes equipment setup, a sweet swag package, and a collaborative training program
• You will learn how to navigate through award-winning sales tools such as Salesforce, LeadIQ, Outreach, LinkedIn Sales Navigator, and Docker
• Identify areas of improvement in our systems and processes that will assist Sales & BDR’s to be more successful
• Review existing processes and metrics to identify areas of improvement
• Begin building strong cross functional relationships

What to expect in the first 60 days:

• Begin taking on projects and working with the relevant cross functional teams to scope and build
• Take ownership of tools within the tech stack and start scoping refinements and improvements
• Build documentation to support new and existing processes
• Start implementing improvements to assist with data integrity and accuracy

What to expect in the first 90 days:

• Assist in scoping future quarter priority projects
• Have full ownership of various key projects related to the Sales & GTM org and the supporting systems
• Build scalable and repeatable processes to assist the Sales & GTM org

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 13, 2024.

Please see the independent bias audit report covering our use of Covey here.

Perks (for Full Time Employees)

• Freedom & flexibility; fit your work around your life
• Home office setup; we want you comfortable while you work
• 16 weeks of paid Parental leave
• Technology stipend equivalent to $100 net/month
• PTO plan that encourages you to take time to do the things you enjoy
• Quarterly, company-wide hackathons
• Training stipend for conferences, courses and classes
• Equity; we are a growing start-up and want all employees to have a share in the success of the company
• Docker Swag
• Medical benefits, retirement and holidays vary by country

Docker embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our company will be.

Due to the remote nature of this role, we are unable to provide visa sponsorship.

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