Head of Product Activation

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

The Head of Global Product Activation in the Global Technology Product organization is uniquely positioned not only to architect the change maturity, but also to orchestrate, embed and scale the maturity of change.

The Head of Global Product Activation is responsible for designing and rolling out the product activation strategy in collaboration with Group and Local Business units. Responsibilities also include developing and implementing effective recruitment strategies, resource cost / utilization and developing a network of change agents across the business in line with the collective organizational model.

The Head of Global Product Activation will work closely with Group Technology and Local Business unit senior management to:

• Craft the product activation narrative.
• Design simple and coherent key messages targeted as appropriate to articulate “What’s in It for Me including benefits for the local markets and broader Global Product Team
• Propose and agree approach to proactively manage resistance to change, ease real or perceived impact of change.
• Create (else identify) suitable and effective channels to deliver key messages, uncover sentiments and receive feedback.
• Identify knowledge, skills, behaviour gaps to be filled progressively as the operating model evolves and matures.
• Measure adoption and support for the new operating model and ways of working.
• Uncover and summarize recurring themes driving resistance or disengagement.
• Support the definition and ongoing maintenance of the operating model, and associated resource management with Global product teams and local business units
• Design communication and activation collateral to support delivery by Group Technology senior management team, select LBU representatives who may serve as change agents in collaboration with the central change management team
• Develop and manage the Strategic Change Management Communication and Engagement Strategy

Requirements:

• Bachelor’s degree in a quantitative Business or Computer Science
• 10+ years in Financial Services / Insurance Industry
• 5+ years of senior business management or equivalent support of C-Suite executive decision making. Comfort and maturity to engage senior executives in difficult conversations.
• Extensive experience in program management, PMO or product adoption/activation
• Experience in strategic change management for global programs where there are significant operating model and restructuring changes
• Ability to think broadly across a range of strategic issues and possess an analytical aptitude
• Strong communication and interpersonal skills to interact congenially with global colleagues across different levels

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.