Customer Care Associate

This position interacts with all EcoVadis customers (Buyers & Suppliers) to provide exemplary service that respects the unique relationship each customer has with us and serves as an EcoVadis ambassador to the world.In this job you will:

• Provide support for customers primarily via email, chat, and phone to ease their experience on the platform, answer questions, and provide consultative assistance.
• Take appropriate steps to listen, understand, and engage with the customer to find solutions & communicate options.
• Develop a comprehensive understanding of the EcoVadis platform, processes, & practices ensuring quality assistance with incoming customer queries.
• Understand and communicate industry best practices and the evolution of EcoVadis product and platform functionality, methodology, and administrative services integral to the customer's success
• Capture and record internal and customer-sourced insights to bridge gaps that may exist between customer expectations & participation.
• Additional responsibilities related to the function may be required

Requirements

• Bachelor or Diploma in Communication, International Business Management or any related field - opened to junior profiles with an internship experience
• Fluent in English and German.
• Candidates not having above but HSC holder with more than 2 years of working experience in the related field will also be considered
• International exposure in a support role (even if only dealing with international clients over the phone)
• Good oral and written communication skills

Required skill
The ideal candidate should demonstrate the following skills and aptitudes:

• Excellent customer service skills and quality oriented attitude
• Knowledge of Salesforce software would be an advantage
• Ability to work in an international team and be a team player
• Excellent interpersonal, persuasive communication and sales skills