This position interacts with all EcoVadis customers (Buyers & Suppliers) to provide exemplary service that respects the unique relationship each customer has with us and serves as an EcoVadis ambassador to the world.In this job you will:
- Provide support for customers primarily via email, chat, and phone to ease their experience on the platform, answer questions, and provide consultative assistance.
- Take appropriate steps to listen, understand, and engage with the customer to find solutions & communicate options.
- Develop a comprehensive understanding of the EcoVadis platform, processes, & practices ensuring quality assistance with incoming customer queries.
- Understand and communicate industry best practices and the evolution of EcoVadis product and platform functionality, methodology, and administrative services integral to the customer's success
- Capture and record internal and customer-sourced insights to bridge gaps that may exist between customer expectations & participation.
- Additional responsibilities related to the function may be required
Requirements
- Bachelor or Diploma in Communication, International Business Management or any related field - opened to junior profiles with an internship experience
- Fluent in English and German.
- Candidates not having above but HSC holder with more than 2 years of working experience in the related field will also be considered
- International exposure in a support role (even if only dealing with international clients over the phone)
- Good oral and written communication skills
Required skill
The ideal candidate should demonstrate the following skills and aptitudes:
- Excellent customer service skills and quality oriented attitude
- Knowledge of Salesforce software would be an advantage
- Ability to work in an international team and be a team player
- Excellent interpersonal, persuasive communication and sales skills
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EcoVadis
EcoVadis is the leading provider of business sustainability ratings, guiding companies toward a sustainable world.
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