Systems Engineer

The Systems Engineer for the Infrastructure and Operations Team is responsible for providing JLBJ staff with on-site local physical server, storage, and network support for the Perry (GA) location. The role will also be responsible for JLBJ Global Enterprise Infrastructure. The Systems Engineer will set goals, monitor server, storage, network infrastructure, and evaluate results to ensure objectives and operating requirements are met and are in line with the needs and missions of the organization. Systems Engineer responsibilities include the planning, implementing, monitoring and maintenance of the server, storage, backup, archival, and recovery infrastructure of the Jack Links global enterprise environment. The Systems Engineer must also have extensive knowledge of the three forms of cloud-based application services: Software as a Service (SaaS), Platform as a Service (PaaS) and Infrastructure as a Service (IaaS).

The Systems Engineer is also responsible for building strong collaborative relationships between the IT team and all Jack Links business teams. The Systems Engineer provides I.T Infrastructure technical knowledge and expertise to executive, plant and Business leadership as required. The Systems Engineer may work with the Systems Architect to provide a technical perspective to help process owners identify opportunities for technology expansion.

The duties and responsibilities of this position shall consist of, but not be limited to, the following:

• Interfaces with plant technology applying I.T solutions to meet the business needs.
• Maintains I.T Infrastructure technology (Server, Storage, Network, Cloud) in the location.
• Working with the International Infrastructure team support global business initiatives,
• Partner with site leadership to understand business requirements that pertain to I.T Infrastructure.
• Identify problem management trends and determine root cause analysis of issues.
• Identify non-value added manual support tasks and automate to reduce team impact.
• Engage with the Project Management Office (PMO) to plan for the testing and delivery of customer technology solutions.
• Effectively prioritize and execute tasks as assigned from internal and project leadership.
• Utilize and update enterprise ticketing system (Numara Track-IT) to keep a record of work assigned and to maintain expected incident management and service level agreements with the business. When necessary, ensure timely escalation of client problems.
• Perform Level 1 analysis, diagnosis, and resolution of Infrastructure technical problems for a variety of end users plus identify, test and implement corrective hardware solutions, including off-site repair, as needed.
• Support maintaining global asset tracking of Infrastructure technologies.
• Track and maintain vendor licensing for all supported components.
• Develop standard, repeatable build images for server and network technologies.
• Perform patching of Operating systems, Firmware and other security related tasks.
• Develop and maintain training documentation for all supported components.
• Provide on-going training to system engineers and system administrators.
• Provide on-call, off-hours and weekend support as assigned to support the JLBJ staff.
• Provide direct/indirect supervision to 1 employee.
• Performs other duties and responsibilities as necessary.

Requirements

Required Education:

• Bachelor’s Degree in computer related field or equivalent work experience

Required Experience:

• 4+ years physical/virtual server, network and backup technologies.
• 4+ years’ experience with Windows server operating systems.
• 4+ years’ experience with virtualized server technologies.
• 3+ years’ experience with Cisco network technologies.
• 2+ years’ experience scripting and automating Infrastructure.
• 4+ years’ experience patching and updating firmware.
• 3+ years' experience working with Azure/AWS/Google
• 3+ years’ experience working with Security teams responding or remediating gaps.
• Strong customer-service orientation.
• Ability to effectively communicate technical information to non-technical personnel.
• Able to read and understand technical manuals and procedural documentation.
• Effective interpersonal skills and relationship-building skills.
• Strong written and oral communication skills.
• Self-motivated and directed with keen attention to detail.
• Knowledge of current technological developments and trends in industry.
• Available for afterhours support as needed
• Valid driver’s license and insurable
• Ability to travel to other plant locations

Preferred:

• 4-year technical degree in computer science field
• Office 365 experience/certification
• Lynix experience
• Experience working in consumer package goods plant.
• VMware or AHV certification

REQUIRED SKILLS, KNOWLEDGE and ABILITIES:

• Proven experience understanding I.T Infrastructure technologies and components.
• Experience working with Virtualization technology.
• Understanding of Network and SDWAN technologies.
• Ability to think logically and present data in a structured manner.
• Excellent verbal and written communication skills; must work effectively with all levels of management and team members