Customer Service Representative

You are very customer-oriented and have experience in this field. 🤝

You speak Danish fluently or at least, Norwegian fluently in addition to English. 💬

You have a particular interest for sport and outdoor industry ? ⛷️

Have a look on our new job ad! ⬇️

Join our customer service team, where you'll deliver efficient and consistent service from start to finish, supported by your expertise and enthusiasm. Your role will include:

• Providing excellent proactive customer service by building strong relationships and ensuring seamless communication both internally and externally.
• Ensuring all customer needs are met and opportunities maximized by accurately interpreting and actioning instructions and requests.
• Processing customer orders accurately in our IT systems, meeting all SLAs, and upselling additional products and services where appropriate.
• Taking ownership of all orders to ensure they are completed on time and in full, keeping customers informed professionally and honestly.
• Establishing and maintaining good communication channels with customers and colleagues to address any problems and issues.
• Achieving individual and team targets, objectives, and personal development goals.
• Supporting colleagues as needed and identifying opportunities to enhance existing practices.

Join us and make a difference in delivering exceptional customer service!

Requirements

• Languages: Fluency in Danish (or Norwegian) and English
• IT Skills: Good knowledge of Excel, knowledge of SAP is a plus
• Skills:
  • Effective interpersonal and communication skills
  • Excellent attention to detail
  • Be able to work well as part of a team whilst also having the ability to work on own initiative and be self-motivated
  • Strong customer focus
  • Proactive
  • Ability to thrive in a sale driven team environment
  • Highly organised with a “can-do” attitude
  • Experience and passion for the Sports and Outdoor Industry with focus on Golf and Winter Sport