Sr. Community Manager - Strategic Lead

Community Manager Sr. Strategist

Hours of Support: Monday – Friday, PST work hours

We are seeking a Senior Community Management Strategist to lead the development, execution, and management of strategies that foster customer relationships and engagement across all Cloud GDC social media platforms. This role is part of the Designit team, which supports the Microsoft Cloud Marketing Blog and Social. Our world-class social team manages over 100 social media channels and 20+ marketing blogs, targeting developers, IT decision-makers, IT implementers, and business leaders. Every month, we publish more than 3,000 social posts aimed at helping, informing, entertaining, and engaging community members worldwide. The ecosystem includes 170 innovative products and services, such as Azure, Power Platform, Dynamics 365, and SQL Server.

The Community Sr. Strategist is a seasoned social media leader that can balance a tenured client partner and support the Community Management leads that oversee channel and content distribution strategy and delivery to drive operational innovation and scale. This role requires a skilled strategist with impeccable attention to detail and excellent communication skills who works successfully with team members, stakeholders, and senior managers. This individual will represent DesignIt by providing world-class service and displaying our core principles in all their communications.

What you will do:

• Act as a key strategic partner, guiding clients through critical futuring processes to anticipate industry shifts.
• Integrate AI and automation advancements while preserving the essential human element in engagements.
• Work cross-functionally with other account teams, vendors and internal stakeholders to align community strategies with broader business objectives.
• Continuously optimize the use of community management tools to improve efficiency and effectiveness.
• Diversifying the way of thinking beyond Twitter, Facebook, Instagram, TikTok to emerging/popular/up and coming platforms (i.e. Threads, Reddit)
• Define and build B2B brand love, fostering strong connections with target audiences.
• Provide forward-thinking strategic recommendations, including:
• Creating and presenting annual/quarterly strategic plans.
• Conducting SWOT and competitor analyses.
• Identifying growth opportunities and testing new strategies.
• Staying updated on evolving technologies and user behaviors.
• Sharing insights and ensuring adherence to channel governance best practices.
• Identify problems, proactively propose solutions, and collaborate with clients to implement scalable solutions that drive excellence and efficiency
• Oversee the team’s delivery of monthly data performance reports, ensuring comprehensive Community Management insights across business lines.
• Participate in meetings with the broader Cloud Marketing Blog and Social Team and connect with Key Microsoft stakeholders on a regular cadence to foster strong client partnerships.
• Elevate documentation and process in partnership with team leads and identify and recommend improvements that can drive impact on social.
• Responsible for the team adhering to Microsoft brand standards and Cloud Marketing SOP

What you bring:

• 8+ years as a client partner at a marketing/consulting agency
• 5+ years of experience working with Fortune 100 clients
• Bachelor’s degree in business, marketing, management, or related field
• Proven track record of taking a strategic and deeply customer-minded approach to social media
• Deep knowledge of the following tools: Sprinklr and Microsoft SharePoint, PowerPoint, Excel, Teams, and Outlook

Who you are:

• You have top-notch management, strategy, communication, and presentation skills
• You have impeccable attention to detail
• You are self-sufficient: you can work with little direct supervision, but you know when to ask for help
• You drive workgroups to consensus and support meaningful outcomes via strategic solutions addressing fundamental business issues and retaining focus on wider business outcomes, even in fast turn reactive situations.
• You are passionate about social media and B2B technology
• You are comfortable working remotely, and leading and developing a remote team

Compensation Range: $105,000 - $110,000

This compensation range is indicative of the role. Compensation offered is on the basis of evaluation during interview process, the candidates range and depth of experience, business and market financials and internal pay parity.

Please note that all official communications regarding this job opportunity will be sent from email addresses ending with @designit.com. Be cautious of any correspondence originating from other email domains and refrain from sharing personal information in such cases.

Want to know more?

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https://www.designit.com/

Designit is committed to ensuring that all candidates have an equal opportunity to be considered for employment. Please let us know if you need any reasonable accommodation to participate in the job application or interview process.