Technical Support Specialist

Our client is a dynamic organization that leverages technology to provide innovative solutions for business success. They are seeking a Technical Support Specialist to serve as the main point of contact between the engineering team and the provider success and onboarding teams. The ideal candidate will be the go-to expert on the Moxie Suite, ensuring seamless communication and efficient resolution of technical issues.

Location: Remote 9AM - 6PM EST

Key Responsibilities:

• Technical Expertise: Serve as the main point of contact for technical inquiries related to the Moxie Suite, providing guidance and support to the provider success and onboarding teams.
• Bug Triage and Resolution: Act as the first line of defense for reported bugs, gathering necessary information, prioritizing issues (Sev 1, Sev 2, Sev 3, Sev 4), and outlining steps for resolution. Solve straightforward issues independently and escalate more complex problems to the appropriate engineer.
• Verification: Verify bug fixes and updates from development teams to ensure successful resolution of reported issues.
• Stakeholder Communication: Communicate with relevant stakeholders, including PSMs,...