ISTA Solutions, an outsourcing/offshoring company, is in search of skilled and passionate Customer Service Representatives to join our team in Johannesburg, South Africa. As a member of our team, you will have the opportunity to work with highly skilled professionals in the airline industry. We pride ourselves on providing excellent customer service and creating a positive experience for our clients and their passengers. If you are eager to contribute to our mission and deliver exceptional service, we want to hear from you!
Responsibilities:
- Handle inbound and outbound customer inquiries through calls, emails, and chat
- Provide accurate information and assistance regarding flight reservations, bookings, cancellations, and general inquiries
- Troubleshoot and resolve customer complaints and issues with empathy and professionalism
- Ensure high customer satisfaction by delivering excellent service and going the extra mile to exceed expectations
Requirements
- Fluency in English (both verbal and written)
- Experience with Amadeus is a must
- Previous experience in customer service, preferably in a call center or airline industry
- Exceptional communication and interp...
ISTA
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