Client Manager

As a Client Manager, you will work as part of the client services team supporting and in partnership with the Senior Client Manager and Client Director. You will be responsible for the successful day-to-day running of projects whilst building strong relationships with clients and team members alike.

As a Client Manager, you will be responsive and imaginative in how you respond to internal and client requirements, always looking to deliver the best solutions on time and on budget with exceptional attention to detail and organisational skills. You’ll interact with all departments, building an understanding of the Bulletproof disciplines and tools. You will be responsible for some key client relationships and will confidently represent Bulletproof in a number of client facing situations.

Your main duties and responsibilities will include:

CLIENT FACING

• Organising and attending a number of client meetings; creating and contributing to presentations, ensuring meeting notes are distributed in a timely manner

• Being a key point of contact within the agency for clients across a number of projects whilst converting strong and influential relationships into meaningful partnerships

• Managing client expectations through on-going dialogue and honest discussions

• Being responsive to client needs and requests, whilst balancing great service with the needs of the agency

• Being flexible and adaptable to circumstances, proposing solutions with ease

• Beginning to negotiate simple fee and timing discussions with the support of senior team members

• Writing and/or overseeing the timely distribution of agendas, contact reports, status reports, timelines and other client facing documentation

• Confidently presenting and discussing briefs, feedback, proposals and financials with the client team

WITHIN THE CLIENT SERVICES TEAM

• Reporting into your Senior Client Manager or Client Director on a day-to-day basis whilst working with and supporting the wider team as required

• Managing the delivery of design projects and workflow, ensuring work is completed to the highest standard whilst meeting client timelines and budgets

• Leading the day-to-day project deliverables from the initial briefing through the artwork process, recognising when to elevate any issues or challenges

• Developing and managing project timelines and detailed proposals, which are realistic and effectively meet our client’s needs

• Assisting with the weekly management of billings, forecasting and client purchase orders

• Learning from Client Directors and Client Partners to grow client relationships and broaden your understanding of the client service discipline

Requirements

• Some experience within the design or advertising industry

• Ability to forge strong relationships through excellent interpersonal skills

• Exceptional attention to detail and communication skills, both written and verbal

• Well informed and reliable; able to foresee potential problems and propose solutions

• Ability to remain positive and calm under pressure in our fast-paced and sometimes frenetic working environment

• Ability to successfully prioritise and manage multiple tasks and projects at any one time

• Demonstrate a clear understanding of the design industry, with a willingness to continue learning

• Ability to proactively identify, leverage and spot opportunities with clients

Benefits

Very competitive benefits. Contact us to find out more!