Technical Support Analyst

Our Guiding Stars are the values at the heart of our organization that drive everything we do. We are committed to creating meaningful change not only in our industry but also in the communities we engage with. If our Guiding Stars resonate with you, we encourage you to consider joining our team.

• Drive Results: We think big, work smart, and execute fast to transform the future of commerce
• Cultivate Belonging: We welcome diverse backgrounds and experiences, driving positive change through inclusion and teamwork
• Champion Customers: We go the extra mile for our customers to help them unlock their full potential
• Adapt Boldly: We’re curious and innovative, we take risks and grow from our failures

The Opportunity:

Our rapidly growing cloud-based company is looking for a Technical Support Analyst who is passionate about problem-solving, eager to support other commercetoolers, and excited to work with global team members in Munich, Berlin, Durham, and beyond.

A typical day in the role would include providing customer support through tickets, Slack, email, and in person, assisting with on and off boarding, project work, and asset management of our office hard...