Technical Content Writer

Who We Are

HeadSpin is a global omnichannel digital experience testing platform that helps enterprises optimize application performance with its data science capabilities. With a strong infrastructure availability of real devices across 90+ locations, the HeadSpin Platform enables manual and automated app testing with a wide range of devices, including both screen and screenless devices, such as mobile phones, desktop browsers, media players, audio devices, and even automotive systems.

The Platform has an extensive on-prem and cloud-hosted device infrastructure that uses data science-driven performance and quality of experience analytics to collect over 100+ performance experience KPIs out of the box and provide performance analysis and monitoring across the engineering cycle. The Platform's advanced capabilities enable leading global enterprises to achieve an improved digital experience, faster triage, and cost efficiency.

_‍_About the Role

• While content writing will primarily be for the website, emails, and social media, additional writing responsibilities may be identified. You must have a flawless command of the English language and be able to produce engaging content from technical subject matter. An understanding of technology, the IT Industry, and B2B audiences will be critical for success.

• Writing and creating marketing and sales content: Using our IT research to produce web, email, and product marketing content. Different versions of assets (short & long versions) will be produced and will be used to support marketing campaigns, sales cycles, and growth opportunities.

• Ghost-writing: Interviewing internal thought leaders to gather expert insights and produce content including web content, sales collateral, and case studies will be required from time to time.

• Other ad hoc requests to support marketing and sales content.

• Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content

• Write user-friendly content that meets the needs of the target audience

Must Haves

• B2B SaaS experience - at least 2 years of experience
• Overall technical content writing experience for marketing 3-4 years
• Background in technology (software, hardware, DevOps)

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Daily and Monthly Responsibilities

• Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements

• Proofread and edited blog posts before publication

• Coordinate with marketing and design teams to illustrate articles (creating graphics)

• Use SEO guidelines to increase web traffic

• Create content for social media

• Identify customers’ needs and gaps in our content and recommend new topics

• Ensure all-around consistency (style, fonts, images and tone)

• Update website content as needed

What You Need

• Bachelor’s degree in a relevant technical field (engineering, computer science)
• 3-4 years of industry experience as an effective technical writer
• Superior written and verbal communication skills, with a keen eye for detail