- Carry out the training of Verisk Property Claims products whilst managing a small portfolio of clients
- Be the SME of Verisk Property Claims products for the customer and their suppliers
- Training of Verisk customers and prospects, including the planning of sessions directly with customers along with internal coordination with stakeholders
- Implementing and maintaining the training services provided to our customers, such as our OTC, online refresher sessions and other training initiatives introduced to the UK
- Prepare and update training material and user guides
- Test products and workflow where required
- Train internal staff on Verisk Property Claims products
- Develop, document and maintain training department policy and procedures
- Manage on and offsite training logistics
- Manage training project plans and calendars for Verisk Property Claims
- Support customers either face to face, onsite or via phone/WebEx.
- Develop new training offerings to engage customers
- Responsible for building and maintaining strong relationships with Verisk customers, including managing a small portfolio of clients.
- Support clients to maximise the value gained from Verisk Property Claims solutions and to develop understanding of key benefits, for example: pro-actively send monthly reports; arrange meetings; introduce new functionality, recommend process review; analyse support issues and advise on market trends.
- Internally collaborate to develop the strategy for each customer account that meets both their needs and the financial and strategic goals of Verisk
- Develop strong client relationships and provide clear and frequent communications as appropriate
- Gain a deep understanding of each customerโs needs to ensure their critical success factors are met
- Collaborate with internal stakeholders that impact on account performance (e.g. Service Delivery, Product) to ensure optimal performance and continuous improvement
- Action plan to correct underperformance or implement changes that drive improvements
- Identify product enhancement opportunities, working with the product groups
- Support account managers to maximise the value gained from Verisk Property Claims solutions; introduce new functionality; analyze support issues and advise on market trends.
- Manage the setup of new accounts and liaising with the billing department
- Complete all special projects and other duties as assigned.
Working Conditions:
- Travel (within UK and Europe) is occasionally required to visit customers
- General office working conditions and environment
- Occasional exceptional hours as needed to meet deadlines
Requirements
- Demonstrable systems and product training experience or similar functional skills is essential
- Previous experience working with technology solutions to solve business problems is highly advantageous.
- Knowledge of the property claims and construction industry is highly advantageous
- Demonstrable client service/ account management experience or similar functional skills is required
- Previous use of estimating/scoping software is highly advantageous but not essential
- Highly numerate and excellent communicator, use to communicating at all levels throughout the organisation
- The ability to use data to influence decision-making
- Proactive attitude with solutions orientated approach to solving client challenges
- Travel (within UK and Europe) is likely to be required to train customers and visit assigned accounts when appropriate.
- Ability to manage and motivate personnel who are not direct reports
- Occasional exceptional hours as needed to meet deadlines.
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