Systems Trainer

• Carry out the training of Verisk Property Claims products whilst managing a small portfolio of clients
• Be the SME of Verisk Property Claims products for the customer and their suppliers
• Training of Verisk customers and prospects, including the planning of sessions directly with customers along with internal coordination with stakeholders
• Implementing and maintaining the training services provided to our customers, such as our OTC, online refresher sessions and other training initiatives introduced to the UK
• Prepare and update training material and user guides
• Test products and workflow where required
• Train internal staff on Verisk Property Claims products
• Develop, document and maintain training department policy and procedures
• Manage on and offsite training logistics
• Manage training project plans and calendars for Verisk Property Claims
• Support customers either face to face, onsite or via phone/WebEx.
• Develop new training offerings to engage customers
• Responsible for building and maintaining strong relationships with Verisk customers, including managing a small portfolio of clients.
• Support clients to maximise the value gained from Verisk Property Claims solutions and to develop understanding of key benefits, for example: pro-actively send monthly reports; arrange meetings; introduce new functionality, recommend process review; analyse support issues and advise on market trends.
• Internally collaborate to develop the strategy for each customer account that meets both their needs and the financial and strategic goals of Verisk
• Develop strong client relationships and provide clear and frequent communications as appropriate
• Gain a deep understanding of each customer’s needs to ensure their critical success factors are met
• Collaborate with internal stakeholders that impact on account performance (e.g. Service Delivery, Product) to ensure optimal performance and continuous improvement
• Action plan to correct underperformance or implement changes that drive improvements
• Identify product enhancement opportunities, working with the product groups
• Support account managers to maximise the value gained from Verisk Property Claims solutions; introduce new functionality; analyze support issues and advise on market trends.
• Manage the setup of new accounts and liaising with the billing department
• Complete all special projects and other duties as assigned.

Working Conditions:

• Travel (within UK and Europe) is occasionally required to visit customers
• General office working conditions and environment
• Occasional exceptional hours as needed to meet deadlines

Requirements

• Demonstrable systems and product training experience or similar functional skills is essential
• Previous experience working with technology solutions to solve business problems is highly advantageous.
• Knowledge of the property claims and construction industry is highly advantageous
• Demonstrable client service/ account management experience or similar functional skills is required
• Previous use of estimating/scoping software is highly advantageous but not essential
• Highly numerate and excellent communicator, use to communicating at all levels throughout the organisation
• The ability to use data to influence decision-making
• Proactive attitude with solutions orientated approach to solving client challenges
• Travel (within UK and Europe) is likely to be required to train customers and visit assigned accounts when appropriate.
• Ability to manage and motivate personnel who are not direct reports
• Occasional exceptional hours as needed to meet deadlines.