- Create best practices for sending emails, including abuse detection and prevention emails
- Monitor the deliverability, metrics and effectiveness of emails
- Provide insights and recommendations on product changes and improvements to increase email delivery rates
- Identify abusive activities, and define and configure abuse detection systems and other abuse prevention activities
- Act as a consultant to internal stakeholders and Wix users on email best practices
- Handle mitigation requests with ISPs and blacklists
- Own the communication with 3rd-party partners regarding email sending and delivery services
- Work closely with customer success and development teams
Requirements
- 2+ years of experience in the IT industry in a trust and safety, support or quality assurance role
- Excellent written and verbal communication skills in English
- Experience in client-facing consulting, and working with cross-functional teams
- Self-driven and able to take initiative without explicit instruction
- Good time management skills and attention to details
- Understanding of the intricacies of email technology, including sending strategies, authentication, reputation, data hygiene, privacy, permissions, anti-spam policies and more – an advantage
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