Trust and Safety Specialist

• Create best practices for sending emails, including abuse detection and prevention emails
• Monitor the deliverability, metrics and effectiveness of emails
• Provide insights and recommendations on product changes and improvements to increase email delivery rates
• Identify abusive activities, and define and configure abuse detection systems and other abuse prevention activities
• Act as a consultant to internal stakeholders and Wix users on email best practices
• Handle mitigation requests with ISPs and blacklists
• Own the communication with 3rd-party partners regarding email sending and delivery services
• Work closely with customer success and development teams

Requirements

• 2+ years of experience in the IT industry in a trust and safety, support or quality assurance role
• Excellent written and verbal communication skills in English
• Experience in client-facing consulting, and working with cross-functional teams
• Self-driven and able to take initiative without explicit instruction
• Good time management skills and attention to details
• Understanding of the intricacies of email technology, including sending strategies, authentication, reputation, data hygiene, privacy, permissions, anti-spam policies and more – an advantage