Sales Operations Manager

The Job

Onera Health is seeking an experienced, highly motivated and detail-oriented Sales Operations Manager to join our team. The ideal candidate will be responsible for supporting our users of SalesForce.com (SFDC); more specifically our sales team, marketing, finance and other departments to optimize our sales processes, and ensure the efficient and effective use of SFDC. This role requires a strategic thinker with strong analytical skills and a passion for enhancing sales performance. To this end the role will collaborate closely with senior leadership, Commercial, Service & Delivery, Marketing, Finance, and Operations departments, to develop and execute sales strategies that drive revenue growth and market expansion. You will be reporting directly to the Chief Commercial Officer with a dotted reporting line to the Chief Financial Officer.

The Company

Onera Health is a leader in transforming sleep medicine and remote monitoring. Their breakthrough diagnostic solutions and services are poised to help millions of people struggling with sleep-related ailments, while also impacting other medical fields by monitoring a variety of chronic conditions, ultimately improving the health and quality of life for patients around the world. The company’s innovative solutions provide comprehensive sleep test data to physicians in a variety of clinical and non-clinical environments to optimize patient care and reduce healthcare costs.

Responsibilities

• SFDC Administration:
  • Manage and optimize Salesforce platform, overseeing system administration, customization, and integration with other business applications to maximize efficiency and effectiveness.
  • Execute and support sales processes, workflows, and best practices to streamline operations and workflows, reports, dashboards and automation to improve sales productivity.
  • Support lead management and tracking processes, partner with marketing to optimize lead generation efforts and ensure seamless integration with sales initiatives.
  • Take ownership of data cleansing and maintenance, including data de-duping and account (Company) hierarchy buildouts, within the SFDC database.
• Sales Process Optimization:
  • Analyze current sales processes and identify areas for improvement, both within as well as across departments (for example contracting process with legal dept etc).
  • Develop and implement strategies to streamline sales operations, improve efficiency, and drive sales performance
  • Collaborate with sales leadership to define and document sales processes and procedures.
• Data Analysis and Reporting & commercial forecasting:
  • Generate, validate, and analyze sales reports and metrics to provide insights into sales performance.
  • Monitor key performance indicators (KPIs) and provide recommendations for improvement.
  • Prepare regular reports (pipeline development, forecasting, etc...) for sales and Onera leadership and other stakeholders.
  • Support Finance reporting through data pull through from SFDC into Financial reporting including PowerPoint decks and spreadsheets.
• User Support:
  • Coordinate onboarding for new sales hires and other Onerans using SFDC.
  • Drive end-user adoption of Salesforce through comprehensive documentation, training, and support for new and current employees.
  • Create and maintain documentation on processes, policies, application configuration, and support materials, ensuring Salesforce serves as the source of truth for defined data points and processes.
  • Provide support to the sales team, including troubleshooting SFDC issues and assisting with sales inquiries.
  • Ensure sales team adherence to established processes and procedures.
  • Ad hoc report generation and dashboard creation; management of report and dashboards and accessibility by various users of SFDC.
• Collaboration and Communication:
  • Work closely with cross-functional teams, including marketing, finance, and customer support, to ensure alignment and support for sales initiatives.
  • Communicate effectively with stakeholders at all levels of the organization.

Requirements

• Bachelor's degree in business, marketing, or a related field.
• Proficiency in SFDC administration and customization.
• 5+ years of experience in sales operations, preferably in the medical device industry.
• Experience with data analysis and reporting tools.
• Working understanding of business administration, management, and business forecasting strategies and techniques
• Strong analytical, critical thinking and problem-solving skills
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Detail-oriented with strong organizational skills.
• Professional proficiency in English

Preferred Qualifications:

• SFDC Administrator certification.
• Experience with other CRM tools and sales enablement software.
• Knowledge of the medical device industry and healthcare regulations.

Benefits

• Opportunity to work on cutting-edge medical device technology.
• Collaborative and innovative work environment.
• Competitive salary and benefits package.
• Professional growth and development opportunities.
• Technical equipment to set up a home office
• An open and positive company culture