Customer Success Manager

Customer Success Manager

Alexandria, NSW, Australia

We are looking for…

Hopefully, you! As our Customer Success Manager, you'll champion operational excellence and exceptional customer satisfaction through a dynamic team. By making customer-centric decisions and developing effective processes and by collaborating closely with the sales team you’ll achieve the best outcomes for our business and clients. Reporting to the Head of Fulfilment, your role will focus on:

• Team Leadership: Lead and mentor a team of 4 in Sydney, fostering talent and ensuring a positive, motivating environment
• Cross-Department Collaboration: Represent the fulfilment department and build strong relationships, especially with sales, to achieve team and business goals that you help set
• Post-Sale Excellence: Continuously improve our approach to post-sale issue prevention and resolution, mentoring your team to handle complex matters effectively and ensuring positive customer outcomes
• Customer Experience Innovation: Be curious and innovative in creating and driving customer experience strategies, integrating insights from other leaders to cultivate customer loyalty
• **Logisti...