Customer Success Manager

What you can expect

This role will dedicate 65% time to SMB strategic relationship building and 35% of capacity focussed on improving our renewals process. Be responsible for ongoing relationship-building and driving business adoption of the Workvivo product for Mid-Market and Enterprise customers throughout the post-launch journey.

About the Team

Workvivo is transforming the future of work by creating a digital experience that brings workplace culture to life. We are committed to our customers, obsessed with improving employees' working lives and driven by results. We practice our core values of Commitment, Professionalism, Loyalty, Innovation and Playfulness every day.

Responsibilities

• Owning agendas for monthly calls, record cadence via the CRM system
• Delivering Executive Business Reviews to key customer stakeholders
• Understanding customer’s desired business outcomes, developing key performance indicators (KPIs) and working with Customer Success partners to exceed these.
• Being proactive to recognize and manage any escalation as well as any potential risk
• Acting as intermediary between legacy WV systems/personnel and Zoom Accounts team
• Re-papering n...