Showroom Sales and Operations Associate

As a Showroom Sales and Operations Associate, you will provide expert product selection assistance and design advice to our customers. You will ensure the highest levels of customer satisfaction in order to meet or exceed the sales and gross profit targets while increasing profit-sharing.

Additional duties will include:

• Assist showroom customers in assessing their needs, directing their product selections, and closing the sale
• Develop and build strong relationships with designers, home builders and architects to grow profitable sales
• Provide customers with quick reliable quotes and accurate delivery dates
• Meet or exceed monthly product specific sales and gross profit targets
• Enter orders and quotes in the system, expedite purchases while maintaining proactive communication with customers
• Investigate and resolve customer issues; address short payments and returns in a timely fashion that exceeds the customers’ expectations and benefits of the Profit Centre
• Act as a project manager (as needed) for large projects, which includes keeping detailed records of lead times and communicating lead time updates to the customer
• Reconcile daily cash transactions payments, prepare the bank deposit, and submit deposit paperwork for the National Support Centre
• Obtain, review, verify and enter purchase and expense vendor invoices, debit memos and debit cancellations in the system for processing in an accurate and timely manner
• Perform other tasks as requested by the Profit Centre Manager

Requirements

• Grade 12 diploma or equivalent; College and/or University degree an asset
• A minimum of 2 years of experience with customer service or sales; plumbing, kitchen or bathroom showroom sales preferred
• Valid driver’s licence with a clean driver’s abstract
• Ability to gain comprehensive knowledge of products on display at the Showroom, able to suggest appropriate product to suit customers’ needs and promote the value-added services
• Knowledge of kitchen and bath design trends
• Proficient in the use of Microsoft Office software
• Outstanding customer service and verbal communication skills
• Excellent relationship building skills with customers, vendors, and teammates
• Able to identify customer needs, provide solutions and close the sale
• Possess excellent project management skills
• Able to learn and operate the applicable software system used to process orders
• Intermediate math skills

Preferred Skills:

• Previous experience with or knowledge of products sold in the plumbing, kitchen, or bathroom showrooms