Sales & Relationship Manager

Seeking a passionate sales expert skilled in building strong client relationships and achieving targets, eager to develop St Louis’ unique startup and life science community. Join our St Louis sales and relationship management team to play a critical role in growing and nurturing our local innovation ecosystem.

This is a great opportunity for someone with a minimum of three years of work experience who has an interest in a long-term role in an innovation-focused workspace and labs environment.

YOUR DAY-TO-DAY WORK

We are very much a part of the innovation community we support, and our work continues to grow at the local, national, and international level. As members of our Relationship Management & Sales Team, our team members have the opportunity to sell a product and service with a great reputation, well positioned in a world that is looking toward the future of workspaces.

As a Sales and Relationship Manager, your responsibilities may include:

• Working with the local and centralized sales teams to employ innovative strategies to generate leads, aiding in efforts like broker engagement, lead nurture campaigns, direct outreach, and networking to attract potential clients.

• Manage a client portfolio of approximately 30-70 companies and provide oversight to assist clients in getting the most out of their experience at CIC. For example, as a client’s business evolves, so too does their need for office space, and you will be responsible for helping them find the right solution.

• Address daily inbound inquiries by phone, email, form submission and in person.

• Using needs assessments and tours, assisting prospective clients in evaluating whether CIC is the ideal environment for starting or growing their business.

• Intentionally build your network of client, partner, and industry contacts to glean potential partnerships and market intelligence. Join relevant associations and selectively participate in industry events.

ABOUT YOU

We seek someone with a unique combination of skills and style to consistently represent CIC to prospective companies and support a portfolio of current clients at the highest levels of service. If you are articulate, ethical, think critically, and understand the nuances of effective communication, this might be the perfect fit.

As our ideal candidate you are:

• Committed to work you consider mission based. You see your work as an opportunity to make a powerful contribution to a larger effort.

• Able to own and manage your multiple tasks and get the details right, all within a dynamic environment. You are able to pivot between multiple priorities, and can rise to the challenge meeting changing expectations.

• Capable of fostering and maintaining positive working relationships with clients, colleagues, building management, and vendors. You are a true team player.

• Comfortable working with everyone, you treat everyone as an equal.

• Demonstrably successful in the work you have performed so far, and you have learned difficult lessons that only challenging times or failure can teach.

• An independent worker, and you communicate effectively with team members and clients alike, and can ask for help when faced with uncertain situations.

• Personable, happy to help others, and naturally drawn to a very busy, ever-evolving environment.

YOU HAVE

• A minimum of a bachelor's degree, or equivalent experience.

• At least three years of professional experience, ideally in client-facing roles.

• Excellent verbal and written communication skills.

• A natural interest in helping/supporting others.

• An interest in a long-term role. We are a growing company, and we like to hire people who can grow with us over the years.

• Experience with life science companies or have worked in a wet lab environment (also a strong plus!). If you don't meet all the requirements or qualifications but bring some other unique skills and experience that would be valuable in this role, please apply and highlight those attributes for us in your cover letter.

OUR OFFER

• Starting compensation is $65,000/year.

• 100% company paid premium healthcare and dental benefits.

• 100% company paid long and short-term disability, and life insurance.

• 401k (must be 21+).

• 23 days of PTO accrued annually (more with seniority), plus thirteen holidays from the start.

ATTRACTIONS OF THE JOB

In addition to helping our clients achieve great things, we work to ensure that our employees are healthy and supported. Some of the benefits of being here include:

• Fun people in a dynamic space. We pride ourselves on finding driven and bright collaborators who are eager to lend their own unique skills to the team, as well as to our inspiring clientele. The number one reason CICers say they like working here is because of their colleagues!

• Personal growth. This is a great opportunity to learn and develop skills within the epicenter of the innovation community at a growing company.

• Discounted services and memberships on resources to make your life happier/healthier such as gym memberships, tech and design support, hotel stays, and other fantastic options.

• Access to a garden, a game room, a nursing room, and stunning open concept designs.

• Access to Venture Café St. Louis, a weekly Thursday gathering involving high-impact programming designed to engage the broader entrepreneurial community.

• Central location. CIC St. Louis is located in the Cortex District, the heart of St. Louis’s innovation ecosystem.

ABOUT CIC

CIC is a global leader in building and operating innovation communities. Founded in 1999 in Cambridge, MA, CIC is one of the first companies to offer flexible office space and coworking options, providing a platform for the world’s most impactful entrepreneurs to innovate better and faster.

We have locations in Berlin, Boston, Cambridge, Philadelphia, Providence, Rotterdam, St. Louis, Warsaw, and Tokyo and are growing into other cities within the US and abroad. CIC has supported over 6,000 startups, growth companies, and branches of larger organizations, representing for-profit, mission-driven, and non-profit sectors across a wide array of industries.

Our shared and private wet labs provide science startups a way to get to work and leave the operational details with us. With ample space, a wide range of equipment, basic lab supplies and inventory, and a dedicated team, our clients can keep their focus on the critical parts of their business while we do the rest.

CIC co-founded a number of mission-aligned organizations including Venture Café, CIC’s primary public benefit programming partner, and CIC Health, offering COVID-19 testing services to companies and the public.

We invite you to explore all our openings and learn more about our teams here.

CIC is committed to building teams that reflect the fabric of the cities we support. We welcome all candidates regardless of race, color, ancestry, gender identity or expression, religion, national origin, sexual orientation, age, citizenship, marital status, disability, Veteran status, or any other legally protected status. Any other human expressions and experiences not mentioned here are equally welcome. If you require an accommodation please let us know. We are proud to be an equal opportunity employer.